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We want to get to know you better! Our team is ready to guide you through how Siena can elevate your CSAT scores and streamline your operations, setting a new standard for your CX.

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Happy customers.

People are talking

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Siena’s unique responses are what people love most.

We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.

Beatriz Lopes
@everydaydose
Read story

Siena is incredibly intuitive.

We’re saving $30,000 to $40,000 or more on customer support each year, plus the countless hours from our management team overseeing responses.

Chris Meade
@chrismeadej
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We just finished our busiest season of the year.

I feel like since we had Siena, it really truly saved us so much time and headache. Without Siena, we would've been drowning in the amount of incoming tickets.

Katie Mitchell
@shopsimplemodern
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Best tool for merchants to automate customer support.

They’re turning customer support into a revenue generating channel and can service Social Media comments and email among others.

Jason Wong
@eggrolI
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Siena truly lives up to what the team said she’s capable of.

Plus, the user interface and rollout experience were outstanding all around. Siena is easy to understand and work with, and we were able to implement her smoothly from day one.

Bennett Byerley
@verbenergy
Read story

Can't see any reason why a brand would not use Siena's magic.

Siena's incredible technology allows us to become more passive on hands-on CX, in turn empowering our team to focus on other opportunities continue brand growth.

Kyle Bergman
@swoveralls_
Read story

Obviously, there are so many companies that offer some kind of customer support,

but when we did the preliminary screening with Siena, we quickly thought, ‘Yeah, this is the one we’re going to go with.'

Devyn Engasser
@kitsch
Read story
Making conversations that count.

What millions of customers interacting with Siena say

AC
Anabel C.

I love the team here, Siena was so professional and fast. My favorite company!

KW
Keith W.

Returns are not fun but this one was pretty smooth!

RB
Richard B.

Extremely prompt response. Very friendly and helpful.

CM
Courtney M.

Listened to my concern and handled appropriately. 🥳

AC
Anabel C.

I love the team here, Siena was so professional and fast. My favorite company!

KW
Keith W.

Returns are not fun but this one was pretty smooth!

RB
Richard B.

Extremely prompt response. Very friendly and helpful.

CM
Courtney M.

Listened to my concern and handled appropriately. 🥳

MS
Michael S.

Siena responded fast, and resolved my issue perfectly! 🤩

AG
Ashley G.

Can’t believe how easy it was to get my replacement. Thanks again.

NT
Nicole T.

Kitsch is personable with their customers. I'm VERY surprised!

MS
Michael S.

Siena responded fast, and resolved my issue perfectly! 🤩

AG
Ashley G.

Can’t believe how easy it was to get my replacement. Thanks again.

NT
Nicole T.

Kitsch is personable with their customers. I'm VERY surprised!

4.81 Average CSAT score based on 50,000 customer satisfaction surveys

Get informed.

Frequently asked questions

Still having questions? Our team is here to answer all.

Get in touch
What are the key benefits of completing the Siena AI Certification Program?

By completing the Siena AI Certification Program, you'll gain a deep understanding of how to onboard and develop your first AI Agent. The program will give you the why and how to streamline CX processes, boost satisfaction, and expand coverage, ensuring fast, high-quality resolutions. Packed full of insights from our AI-driven CX experts, it's an excellent way to boost your team's skills, confidence, and ability to deliver exceptional customer experiences.

How much does the Siena AI Certification Program cost?

The Siena AI Certification Program is completely free for all Siena customers and partners. We believe in empowering our customers and partners with the knowledge and skills they need to succeed with AI-driven CX, which is why we've made it available at no additional cost.

Can I get my team access to the Certification program too?

Yes! The Siena AI Certification Program is completely free for all Siena customers and partners, and their wider teams. If you’d like to request access to a team member, please speak to your Siena Customer Success Manager.

What happens if I don't pass a quizz?

If you don't pass a quizz on your first attempt, don't worry – you'll have the opportunity to retake it.

What kind of support is available if I have questions during the program?

Whether you need help setting up automations, a quick sense-check on Siena's training, or guidance refining your personas, the AI Assistant can help you get Siena working at her best. Our Customer Success team is also available to provide help and support throughout your learning journey. Whether you have questions about maximizing Siena’s impact, need help with a specific challenge, or want to discuss your AI-driven CX strategy, they're here to help.

Can I get access if I am not currently a Siena partner or customer?

If you are interested in becoming Siena AI Certified and are not currently a Siena customer or partner, you can get in touch with us at support@siena.cx or book a demo.