Partner with Siena

At Horatio, we believe in a human-AI partnership. Siena handles routine inquiries instantly, freeing our team to focus on high-touch interactions. This hybrid model scales our reach, preserves each brand’s voice, and inspires our people to grow in their careers.

When I started Create CX, my goal was to blend digital CX with human ops—Siena was the missing piece. Partnering with Siena lets us deliver scalable, bespoke CX that still feels handcrafted. It’s helped unlock a new level of engagement and made combining our playbook with their platform a no-brainer.

We chose to work closely with Siena because they match our obsession with brand fidelity and customer care. Their platform absorbs every nuance of our clients’ tone and playbooks, and the team collaborates with us on persona tuning and rapid iterations. It’s not just a tool—it’s part of how we deliver really dope CX journeys that scale without compromising quality.

With all the vendors out there, Siena feels like one of the very few who’ve actually sat down with clients and developed for their needs. The basic AI features are just table stakes, but Siena goes beyond with the true quality-of-life features that make the products a breeze to use.

As a headless commerce agency, we needed a partner who could move fast and stay aligned. Siena’s APIs and modular setup let us spin up empathic agents in days instead of weeks. Their ongoing innovation keeps us ahead, and working with them feels less like vendor management and more like an extension of our own team.

I witnessed a massive transformation when we implemented Siena AI for Fuel Meals. First response time dropped from over 20 hours to under 3 minutes. We hit 45% automation and cut support costs by 50%. That success convinced me to build Pillar3 and help other brands unlock empathic AI-driven CX.

Siena's autonomous chat platform is incredible at picking up a brand's voice and tone in a way that really sounds accurate and authentic. That's so important for personality-driven brands, and partnering with Siena gives us confidence that we'll always be able to deliver an AI experience for our customers that truly on-brand.