Mabel

Discover the Magic of Siena

Dive into our customer stories to unveil how Siena has played a pivotal role in reshaping their customer experience.

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Beauty
Home goods

Plus, how they cut down on resolution time by 2 to 3 hours, leaving room for in-house customer support to prioritize high-touch tickets without hefty wait times.

Home goods

Learn how Simple Modern used Siena to automate 79% of their service tickets and humanize their replies.

Beauty
Electronics

Learn how Groomie uses Siena to reduce CX workload by 50% — without losing the human touch.

Food & beverage

Learn how Bokksu’s Asian cuisine-focused subscription offering supports customers globally using Siena’s AI-powered automations.

Food & beverage

Learn how Siena helps immi, the high-growth brand for healthy instant ramen, maintain efficiency, brand voice, and its team’s peace of mind while scaling customer service.

Health & nutrition

Learn how Everyday Dose works with Siena AI to automate replies to shopper inquiries and social comments — without sacrificing brand voice or product-specific knowledge.

Home goods

Learn how Siena empowers Pluto’s customer experience team to scale efficient, feel-good user support — without compromising on cost or quality.

Food & beverage

Learn how Siena became the newest member of Verb’s customer service team, helping the brand energize its CX and automate 49% of tickets.

Sports

Learn how Siena empowered CROSSNET’s lean team to simplify customer support.

Food & beverage

Learn how Siena, a sympathetic AI agent, equipped Hero Bread™ to engage with customers and expand their CX team’s capacity.

Health & nutrition
Food & beverage

Learn how Superfoods Company partnered with Siena AI to cut ticket resolution times by 2 hours and scale stress-free.

Electronics

Learn how Loftie — a lean, fast-growing, family-owned brand — uses Siena to scale customer support without having to make new hires.

Fashion

Learn how this leather goods brand implemented Siena to automate over half of their customer support tickets, while maintaining a 98% positive response rating.

Pets
Food & beverage

Learn how quickly Siena automated CX for Yumwoof! and enabled the founders to focus on strategic growth again.

Beauty

Learn why Douxds chose Siena and how CX has become a growth driver for their brand

Beauty

Learn how Siena helps Subtl Beauty’s CX team save 41 hours per week and level up the impact of each member of the team

Home goods

Learn how Siena helps Canopy match CX capacity to seasonal demand by automating over 36% of support requests

Home goods

Discover how Terra Kaffe drives cost savings while maintaining their commitment to delivering a premium, personalized CX

Beauty

Learn how Prose is blending tailored beauty products with bespoke customer experiences

Beauty
Fashion

Learn how Siena enables Doe Beauty to scale customer support at lower costs and reclaim employees’ time and energy for human-centered strategy efforts.

Health & nutrition
Food & beverage

Learn how MUD\WTR used Siena AI to boost CSAT to 4.8+ while scaling support for their healthy coffee alternatives

Did my order ship already? I need to change my shipping address.
I need to pause my subscription as I’ll be traveling to Hawaii.
How can I best prepare it?
Is it possible to change to another shampoo and conditioner bars for my subscription?
I don't drink coffee. Does it come in capsule form? Or different flavors?
I just received my order but the self draining soap dish was not in the box.
🇺🇸 Nick Johnson
Hey! Can I return my order?
🇮🇹 Francesca Bonetti
Come fare il latte macchiato?