Expect a seamless start with Siena. Within the first week, you'll see live automations in action. The initial fortnight focuses on tailoring Siena to your brand's voice and service expectations. Post that, it's all about refining and upkeep. With your policies and guidelines in place, Siena scales effortlessly with your needs. Plus, deploying AI solutions for common queries like 'Where is my order?' or managing subscriptions is a matter of minutes, thanks to our intuitive no-code interface.

An automation is any response crafted by Siena's AI, designed to resolve customer issues with precision and understanding. Think of it as having an extra team member who's quick to grasp customer needs, minimizing the usual back-and-forth. Each of these AI-generated responses is counted as one automation for billing purposes, ensuring you only pay for the resolutions you need.

Certainly! Siena is reshaping customer experiences with fully autonomous agents, a bold new direction in CX. As pioneers in this space, we offer expert, hands-on guidance from day one. Starting with a personalized 60-minute onboarding session, our customer success team provides a strategic roadmap to kickstart your success. We'll assist in crafting your first 20 automations and offer continuous support throughout your journey. Plus, our partnerships with enablement specialists like PartnerHero and Aventus mean you can opt for full implementation and management. Reach out for a seamless transition to Empathic AI agents, backed by the first and most knowledgeable team in the business.

Siena's capabilities extend far beyond simple FAQ automation. With a single click, it integrates with help desks like Gorgias, Zendesk, Kustomer, Gladly, and Intercom, as well as ecommerce platforms like Shopify, Skio, Stay AI, Ordergroove, Smartrr, Recharge and Prive. Siena adeptly manages a variety of tasks autonomously—whether it's tracking orders, issuing replacements, updating shipping addresses, adjusting subscription frequencies, or managing pauses and skips in subscription services. To discover the full extent of Siena's skills, we invite you to book a demo with us.

No worries if you reach your automation cap sooner than expected. You have the flexibility to scale up your plan at any point during your subscription period, ensuring uninterrupted service and avoiding any overage fees.

If Siena encounters a question it doesn't have the answer to, it deftly hands off the ticket to your human team while preserving the customer experience. Plus, Siena is designed to learn from these human interactions. By observing the best responses from your agents, it continually enhances its knowledge base, so it can handle similar queries in the future. It's a collaborative approach that merges AI efficiency with human expertise.