Capture every detail,
personalize every moment.
Siena Memory is the agentic brand intelligence layer that powers superhuman personalization and delivers insights that transform your business.
ai agent that remembers
Turn interactions into personalized experiences
Siena Memory remembers key details like preferences or feedback and applies them in future interactions. No repetition, just human-like context that makes every customer feel uniquely known.
Has my sculpting shorts order shipped yet?
Just went out! You'll have it Friday.
Perfect! Hope XL fits, sometimes I need Large.
5 weeks later
Looking for those sculpting shorts in high-waisted.
We have those! You mentioned being between L and XL before. Which worked better?
XL was loose. L would be perfect!
tap into every conversation
Unlock high-fidelity insights like never before
Memory transforms conversations into precise, actionable insights. See emerging trends, hidden issues, and exactly what customers care about, in seconds.
Memory transforms conversations into precise, actionable insights. See emerging trends, hidden issues, and exactly what customers care about, in seconds.
how it works
The agentic brand
intelligence layer
Capture
Memory captures insights from every conversation. Then builds a complete 360° customer profile and references them in future interactions.
Generate
Then Insights generates actionable reports you can share with your entire team. Get weeks of analysis done in minutes.
Act
Turn insights into strategic actions that move your business forward. Proactively resolve issues, shape product roadmaps, or tailor marketing campaigns.
brands love capturing
Memory in action
Preference
Capture customers’ explicit or implicit likes, dislikes, style choices, or brand affinities.
Social
Capture what customers are commenting on social media about our products.
Coffee choice
Capture things that customers tell you about their coffee consumption and preferences.
Friends&Fam
Capture things that show our customers are referring Earth Breeze to friends and family, and advocating for us.
Promos
Capture details that tell you about issues users have understanding their promotion.
Birthday
Capture the customer’s birthday and their family members’ birthdays.
Shade
The customer mentions their favorite colors and shades.
Feedback
Customers’ opinions — positive or negative — about products, services, and experiences.
Hair type
Capture interest in styling options for straight hair, specifically inquiring about achieving waves.
Milestones
Specific details provided by customers that help Siena personalize interactions like events.
Travelers
Customers who frequently travel and need on the go options that are portable.
Delight
Standout customer moments that show exceeded expectations and brand loyalty.
Inventory
When customers bring up sold-out products, delays, or order changes due to inventory.
Subscription
Capture customer opinions about the Loftie+ subscription, including reasons.
Preference
Capture customers’ explicit or implicit likes, dislikes, style choices, or brand affinities.
Social
Capture what customers are commenting on social media about our products.
Coffee choice
Capture things that customers tell you about their coffee consumption and preferences.
Friends&Fam
Capture things that show our customers are referring Earth Breeze to friends and family, and advocating for us.
Promos
Capture details that tell you about issues users have understanding their promotion.
Birthday
Capture the customer’s birthday and their family members’ birthdays.
Shade
The customer mentions their favorite colors and shades.
Feedback
Customers’ opinions — positive or negative — about products, services, and experiences.
Hair type
Capture interest in styling options for straight hair, specifically inquiring about achieving waves.
Milestones
Specific details provided by customers that help Siena personalize interactions like events.
Travelers
Customers who frequently travel and need on the go options that are portable.
Delight
Standout customer moments that show exceeded expectations and brand loyalty.
Inventory
When customers bring up sold-out products, delays, or order changes due to inventory.
Subscription
Capture customer opinions about the Loftie+ subscription, including reasons.
Preference
Capture customers’ explicit or implicit likes, dislikes, style choices, or brand affinities.
Social
Capture what customers are commenting on social media about our products.
Coffee choice
Capture things that customers tell you about their coffee consumption and preferences.
Friends&Fam
Capture things that show our customers are referring Earth Breeze to friends and family, and advocating for us.
Promos
Capture details that tell you about issues users have understanding their promotion.
Birthday
Capture the customer’s birthday and their family members’ birthdays.
Shade
The customer mentions their favorite colors and shades.
Feedback
Customers’ opinions — positive or negative — about products, services, and experiences.
Hair type
Capture interest in styling options for straight hair, specifically inquiring about achieving waves.
Milestones
Specific details provided by customers that help Siena personalize interactions like events.
Travelers
Customers who frequently travel and need on the go options that are portable.
Delight
Standout customer moments that show exceeded expectations and brand loyalty.
Inventory
When customers bring up sold-out products, delays, or order changes due to inventory.
Subscription
Capture customer opinions about the Loftie+ subscription, including reasons.
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Turn conversations into intelligence
Turn conversations into intelligence
Turn conversations into intelligence
Platform
Platform
Platform