Introducing Video
Siena brings the same intelligence to video that transformed how you handle images. Warranty claims, damage assessments, and product issues are processed automatically.
Analyzing video provided
Help me choose a rug that matches my living room style
Help me choose a rug that matches my living room style
This rug would fit your space perfectly, here is my top pick!
video understanding for cx
Customers show, Siena resolves
Warranty claims, troubleshooting, product issues — when customers send video, Siena handles it end to end.
Process warranty claims faster
Process warranty claims faster
Customers show you damaged products on video. Siena watches, understands, and resolves claims without your team ever pressing play.
Instant damage assessment
Automated claim decisions
Scale without adding headcount
Analyzing video provided
My headphones came damaged out-of-the-box, is this covered by the warranty?
Analyzing video provided
My headphones came damaged out-of-the-box, is this covered by the warranty?
See what customers see
See what customers see
When customers show instead of tell, Siena gets the full picture. Visual context means faster resolution and happier customers.
Product defect verification
Visual troubleshooting
Shipping damage evaluation
Verifying product defect
My headphones came damaged out-of-the-box, is this covered by the warranty?
Order #1342
•
12/01/2024
Inside 30 days guarantee
Verifying product defect
My headphones came damaged out-of-the-box, is this covered by the warranty?
Order #1342
•
12/01/2024
Inside 30 days guarantee
Give your team hours back
Give your team hours back
Every video ticket used to mean watching, pausing, screenshotting, and documenting. Siena handles all of it instantly so your team focuses on work that matters.
Hours saved per agent weekly
Faster ticket resolution
Higher team capacity
Preparing shipping
I can see the damage. Your replacement ships today
Headphone Set BH2143 Hi-Fi
Replacement shipped
Arriving:
Jan 9
Preparing shipping
I can see the damage. Your replacement ships today
Headphone Set BH2143 Hi-Fi
Replacement shipped
Arriving:
Jan 9
Analyzing video provided
My headphones came damaged out-of-the-box, is this covered by the warranty?
Analyzing video provided
My headphones came damaged out-of-the-box, is this covered by the warranty?
how it works
Video intelligence for customer service
Analizing video
Recognizing brand, product, and model
Pulling info from the documentation
Checking video details
Your grind is too coarse — try a finer setting and tamp with more pressure. See this guide for more.
Your grind is too coarse — try a finer setting and tamp with more pressure. See this guide for more.
My espresso is coming out watery. Can you see what I'm doing wrong?
Receive
Customers send videos through Live Chat, Helpdesks or integrations like Hark. Siena picks them up automatically, no configuration needed.
Understand
Siena watches every frame and extracts what matters. Damaged products, missing parts, shipping issues, defects. Context your team would spend minutes gathering.
Resolve
Claims processed, tickets updated, customers answered. What used to take manual review now happens instantly, at any volume.
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
Memory is so cool. We used Siena Memory in a unique way this week for our price increase—flagging all tariff and price-increase inquiries and automatically routing them to a senior associate for precisely worded responses. This kept sensitive conversations on-brand, avoided disruption to the regular queue, and held both CSAT and FRT steady. We also leveraged Memory for specific feedback related to the increase, running it through ChatGPT to compare it with last year's feedback. Really fun stuff!
Rebecca Blount
Associate Director, Customer Strategy & Operations
Our customers are at the heart of everything we do at Earth Breeze. Siena "Memory" has added to our ability to be unlimited in gathering insights and information that allow us to serve our customers at the highest level.
Ginger Lamb
VP of Customer Delight
We didn’t know we needed sample sachets until we saw it in the Memory report. Now it’s one of our most popular product lines.
Luka K.
CMO
I can't wait to utilize Memory categories to pull together product suggestions to share with our product development team!
Sydney Chestler
Director of Customer Experience
Siena Memory is already a gamechanger for our business. With a complex product like ours, customers deeply appreciate when we remember their past interactions—it helps our team and Siena resolve issues more quickly and deliver truly tailored support. What’s equally exciting is how Memory Insights has unlocked a new way to share the voice of the customer. We now give cross-functional teams detailed, nuanced visibility into community experience like never before.
Cate Marques
CXO
See how fast-growing brands scale with Siena
See how fast-growing brands scale with Siena
See how fast-growing brands scale with Siena
platform
platform
platform