AI-Native Customer Service.
Not an Add-on.
Stop settling for unpredictable help desk AI add-ons. Siena is a purpose-built AI agent designed entirely for exceptional customer support that's stable, reliable, and consistently on-brand.
Switch easily from add-ons



Purpose-built AI vs. Help Desk AI add-ons
Siena isn’t an afterthought—it’s built from the ground up to offer stable, scalable AI customer support. Unlike AI add-ons that were built to support other core features (like a help desk), Siena delivers:
Reliable Stability: Built specifically to handle customer conversations with unmatched consistency.
Focused Expertise: Trained exclusively on e-commerce support scenarios, not diluted by unrelated tasks.
Easy Implementation: Integrates smoothly with your existing tools, ensuring a frictionless transition from add-ons.


Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?

Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?

Omg yes! That sounds amazing.


Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?

Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?

Omg yes! That sounds amazing.
Predictable AI You Can Actually Trust
When AI is an add-on to help desk software, performance can fluctuate wildly. Tickets get mishandled, interactions go off-script, and brand reputation suffers. Siena’s dedicated AI delivers instead.
Consistent, On-Brand Responses: No "rogue" behavior—just steady, policy-aligned interactions.
Stable Performance at Scale: Handle thousands of interactions reliably without unexpected breakdowns.
Clear, Transparent Control: You always know how Siena's AI is working, why it's responding, and how to adjust it.


Hi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.
Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)

Amazing, thank you!! I’ll test that tomorrow morning.
You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?

Yes please! You read my mind.


Hi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.
Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)

Amazing, thank you!! I’ll test that tomorrow morning.
You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?

Yes please! You read my mind.
Switching from an Help Desk AI Add-on? Easy!
Making the leap to dedicated AI shouldn’t disrupt your operations. Siena connects seamlessly to your current help desk, and our onboarding experts handle migration painlessly, swiftly transferring your existing setup and content.
Plug-and-play integration with existing tools
Minimal setup time to get Siena fully operational
Dedicated onboarding team to ensure smooth transition


… and custom apps


… and custom apps



Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?

Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?

Omg yes! That sounds amazing.



Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?

Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?

Omg yes! That sounds amazing.

%
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
98%
Faster response time
Faster response time
90%
Faster resolution time
Faster resolution time
+94.7%
Average CSAT
Average CSAT
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has the best admin UI, real control over automations, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
The agentic commerce platform
Drive growth with smart product suggestions
Help shoppers discover what fits, what completes their routine, or what they didn’t know they needed. Siena offers thoughtful, timely recommendations that increase sales and keep customers coming back.
Drive growth with smart product suggestions
Help shoppers discover what fits, what completes their routine, or what they didn’t know they needed. Siena offers thoughtful, timely recommendations that increase sales and keep customers coming back.
Drive growth with smart product suggestions
Help shoppers discover what fits, what completes their routine, or what they didn’t know they needed. Siena offers thoughtful, timely recommendations that increase sales and keep customers coming back.
Expand impact with social engagement and moderation
Turn social conversations into outcomes. Siena joins the dialogue on your social channels, answers product questions, captures buying intent, and helps convert community activity into ecommerce growth.
Expand impact with social engagement and moderation
Turn social conversations into outcomes. Siena joins the dialogue on your social channels, answers product questions, captures buying intent, and helps convert community activity into ecommerce growth.
Expand impact with social engagement and moderation
Turn social conversations into outcomes. Siena joins the dialogue on your social channels, answers product questions, captures buying intent, and helps convert community activity into ecommerce growth.
Streamline complex post-purchase requests
From “Where’s my order?” to “I need to make a return,” Siena handles it seamlessly—updating addresses, creating return labels, issuing refunds, and sending replacements all in one smooth process.
Streamline complex post-purchase requests
From “Where’s my order?” to “I need to make a return,” Siena handles it seamlessly—updating addresses, creating return labels, issuing refunds, and sending replacements all in one smooth process.
Streamline complex post-purchase requests
From “Where’s my order?” to “I need to make a return,” Siena handles it seamlessly—updating addresses, creating return labels, issuing refunds, and sending replacements all in one smooth process.
Simplify how customers manage subscriptions
More retention, fewer cancellations. Siena makes it effortless to skip, pause, or swap—while surfacing insights, suggesting alternatives, and increasing order value with thoughtful recommendations.
Simplify how customers manage subscriptions
More retention, fewer cancellations. Siena makes it effortless to skip, pause, or swap—while surfacing insights, suggesting alternatives, and increasing order value with thoughtful recommendations.
Simplify how customers manage subscriptions
More retention, fewer cancellations. Siena makes it effortless to skip, pause, or swap—while surfacing insights, suggesting alternatives, and increasing order value with thoughtful recommendations.
Strengthen teamwork with smart collaboration tools
Easily build or adjust workflows using the Assistant. Use Copilot to draft polished replies or translate messages. With Collaborative Routing, every handoff includes a clear note so agents can jump in smoothly.
Strengthen teamwork with smart collaboration tools
Easily build or adjust workflows using the Assistant. Use Copilot to draft polished replies or translate messages. With Collaborative Routing, every handoff includes a clear note so agents can jump in smoothly.
Strengthen teamwork with smart collaboration tools
Easily build or adjust workflows using the Assistant. Use Copilot to draft polished replies or translate messages. With Collaborative Routing, every handoff includes a clear note so agents can jump in smoothly.
Built-in trust, brand protection, and control
Chosen by leading ecommerce and retail brands, Siena meets strict enterprise standards. Guardrails and detailed controls ensure every response stays true to your brand and aligned with your policies.
Built-in trust, brand protection, and control
Chosen by leading ecommerce and retail brands, Siena meets strict enterprise standards. Guardrails and detailed controls ensure every response stays true to your brand and aligned with your policies.
Built-in trust, brand protection, and control
Chosen by leading ecommerce and retail brands, Siena meets strict enterprise standards. Guardrails and detailed controls ensure every response stays true to your brand and aligned with your policies.

Join brands who replaced AI add-ons with Siena

Join brands who replaced AI add-ons with Siena
