AI at Coterie: Secrets Behind 58% Ticket Reduction and Top-Tier CSAT
What you’ll learn
Join Paige Zachs and Rebecca Blount from Coterie as they share their journey implementing Siena AI in their customer service. Learn how they achieved an impressive 58% automation rate and the strategies behind their success. Our conversation covers:
1. Building a business case for AI in customer service
2. Implementing AI effectively
3. Restructuring teams to support AI integration
4. Tracking performance and measuring ROI
5. Ensuring quality across AI and human interactions
6. Use cases and what's next
Gain insights on transforming your CX operations with AI from successful early adopters. Perfect for CX leaders looking to innovate and improve efficiency.
