March 22, 2023
We're thrilled to announce the official launch of Siena, the world’s first autonomous customer service platform for ecommerce businesses! 🎉
In the world of ChatGPT, basic automation tools already automate the easy stuff like basic FAQs and pre-sell questions. While most AI tools skim the top 20% of customer interactions, at Siena we’re doing the hard thing by going after the uncharted 80%.
Say hello to:
The AI that feels: Siena is a digital empath, understanding context and emotions to create human-like interactions that touch hearts.
One platform, infinite possibilities: Siena seamlessly integrates with your existing stack, orchestrating emails, chat, text, and social media comments to build a unified customer experience.
AI Personas with a voice: Breathe life into your brand by crafting AI Personas that capture your unique tone, consistently enchanting customers in every interaction.
Automating the hard stuff: Siena goes beyond basic FAQs and pre-sell questions. The reality of CX is that 79% of all customer interactions require at least one action for resolution (like reshipping a product, changing shipping address, or updating a subscription). Siena integrates with Shopify, Recharge, and Skio, unlocking an unprecedented number of inquiries that otherwise were manually handled.
Revenue and retention on autopilot: Siena isn't just built to deflect; it's built to convert. With our early adopters Siena already converts 5% of all customer interactions while retaining 19% more customers through AI-powered retention workflow.
During closed beta we’ve seen Siena already transforming CX for early customers:
We are at day zero. With an incredibly ambitious roadmap ahead, customer interaction automation is just the first step in building AI infrastructure for modern commerce businesses.
A massive shoutout to our founding team, early adopters, backers, advisors, and community, who helped us shape Siena into what it is today.