Our mission is to make exceptional customer experiences universally available and unlock human potential.

‍

March 22, 2023

We're thrilled to announce the official launch of Siena, the world’s first autonomous customer service platform for ecommerce businesses! 🎉

In the world of ChatGPT, basic automation tools already automate the easy stuff like basic FAQs and pre-sell questions. While most AI tools skim the top 20% of customer interactions, at Siena we’re doing the hard thing by going after the uncharted 80%.

Say hello to:

The AI that feels: Siena is a digital empath, understanding context and emotions to create human-like interactions that touch hearts.

One platform, infinite possibilities: Siena seamlessly integrates with your existing stack, orchestrating emails, chat, text, and social media comments to build a unified customer experience.

AI Personas with a voice: Breathe life into your brand by crafting AI Personas that capture your unique tone, consistently enchanting customers in every interaction.

Automating the hard stuff: Siena goes beyond basic FAQs and pre-sell questions. The reality of CX is that 79% of all customer interactions require at least one action for resolution (like reshipping a product, changing shipping address, or updating a subscription). Siena integrates with Shopify, Recharge, and Skio, unlocking an unprecedented number of inquiries that otherwise were manually handled.

Revenue and retention on autopilot: Siena isn't just built to deflect; it's built to convert. With our early adopters Siena already converts 5% of all customer interactions while retaining 19% more customers through AI-powered retention workflow. 

During closed beta we’ve seen Siena already transforming CX for early customers:

• 67% quicker time to first response 
• A 49% improvement in time to resolution 
• Hundreds of hours saved for CX teams - more time for the stuff that matters!
• Thousands of dollars in converted sales - happy customers = more sales
• Hundreds of customers prevented from churn.

We are at day zero. With an incredibly ambitious roadmap ahead, customer interaction automation is just the first step in building AI infrastructure for modern commerce businesses.

A massive shoutout to our founding team, early adopters, backers, advisors, and community, who helped us shape Siena into what it is today.