Mabel
Siena Insights, formerly Idiomatic

Turn feedback into insights you can trust

Stay in tune with the voice of your customers by uncovering trends and understanding sentiment.

Customer feedback analysis dashboard with support tickets automatically sorted by categories.
Customer feedback dashboard with ticket volume by category and a pie chart visualizing issue distribution.

Find what to focus on in seconds

Get a clear overview of customer feedback so you can focus on what matters. AI reads and organizes customer feedback, saving you time.

Stay in the loop when things change fast

Get instant Slack alerts when feedback anomalies arise, so you can act proactively. For example, catch sudden spikes in payment failures, shipping complaints, or order cancellations before they impact more customers.

Siena Insights notification in Slack alerts a spike in support tickets for missing shipments, exceeding the daily average.
Chat interface for asking questions about customer feedback and getting instant, data-driven insights.

Your customer data, now in plain English

Chat with your data like you're messaging a super-smart colleague. Ask anything about your customer feedback and get clear answers instantly. It's that easy.

Sentiment analysis
made simple

Stay on top of customer feelings, allowing you to prioritize actions that enhance satisfaction and address concerns more effectively.

Sentiment breakdown, trends over time, and top negative issues for customer feedback.
Bar charts showing top issues by resolution time and support cost, with a $9 per ticket cost and resolution time metric.

Know what every ticket costs

Track the true cost of resolving customer issues. Use these insights to optimize your support operations, improve efficiency, and get the most out of your AI strategy.

See your customers across every channel

Bring all your customer feedback together in one place. Integrate with platforms like Zendesk, Salesforce, and Qualtrics, or import CSV files for a complete view across channels.

Radar chart with Siena Insights at the center, surrounded by integrations like Salesforce, Zendesk, Typeform, and Looker.

What our customers say

“Siena Insights gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews.”

Upwork
Customer Support Team
Siena AI Agent

Insights is just the beginning

Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.

Customer requests a replacement and refund. AI agent replies with a follow-up question about preferences.
Logos of AICPA SOC2, GDPR and, CCPA.

Your data, protected at every step

Security and privacy are built into every aspect of our platform.

With SOC-2 certification and compliance with GDPR and CPRA, your customer data is protected with robust encryption and continuous monitoring—letting you focus on delivering exceptional customer experiences.

Make every customer voice count

Book your personalized demo now

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