Turn feedback into insights you can trust
Stay in tune with the voice of your customers by uncovering trends and understanding sentiment.


Find what to focus on in seconds
Get a clear overview of customer feedback so you can focus on what matters. AI reads and organizes customer feedback, saving you time.
Stay in the loop when things change fast
Get instant Slack alerts when feedback anomalies arise, so you can act proactively. For example, catch sudden spikes in payment failures, shipping complaints, or order cancellations before they impact more customers.


Your customer data, now in plain English
Chat with your data like you're messaging a super-smart colleague. Ask anything about your customer feedback and get clear answers instantly. It's that easy.
Sentiment analysis
made simple
Stay on top of customer feelings, allowing you to prioritize actions that enhance satisfaction and address concerns more effectively.


Know what every ticket costs
Track the true cost of resolving customer issues. Use these insights to optimize your support operations, improve efficiency, and get the most out of your AI strategy.
See your customers across every channel
Bring all your customer feedback together in one place. Integrate with platforms like Zendesk, Salesforce, and Qualtrics, or import CSV files for a complete view across channels.

What our customers say
“Siena Insights gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews.”
Insights is just the beginning
Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.


Your data, protected at every step
Security and privacy are built into every aspect of our platform.
With SOC-2 certification and compliance with GDPR and CPRA, your customer data is protected with robust encryption and continuous monitoring—letting you focus on delivering exceptional customer experiences.