Siena Insights, formerly Idiomatic
Voice of customer software
Understand your customerโs sentiment just like reading body language. Tailored for the nuances of different communication channels, it helps you uncover what your customers really feel.
Quickly uncover what needs attention
Effortlessly capture the voice of your customers. Our AI reads and categorizes messages, helping you focus on whatโs essential.
Your data, now a conversation away
Skip the complicated reports. Chat directly with your customer data and get answers like youโre having a simple conversation.
Triage tickets by listening to your customers
Improve support experiences by automatically routing and escalating tickets based on customer sentiment and issue urgency to ensure every voice is heard.
Never miss a critical customer insight
Be the first to know when feedback trends shift. Get real-time Slack notifications and take action when it matters most.
See your customers across every channel
...and many more
What our customers say
โSiena Insights gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews.โ
Upwork
Customer Support Team
Siena AI agent
Customer thoughts are simply the start
Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.
hey! i need help with an order i placed yesterdayโi forgot to apply my discount code.
no worries! iโve got your order pulled up. i can apply the code โWELCOME15โ and refund the differenceโready to go?
yes please! appreciate it.
done. also noticed youโve bought from our skincare line twiceโour new serum just dropped and itโs a perfect match. want me to add it to your cart with 10% off?
omg yes! that sounds amazing.
