Returns, Refunds and Exchanges
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7,496 Conversations • 99% CXP Score
+17%
This week
Shipping delays
401 Conversations • 92% CXP Score
+12%
This week
intelligence, visualized
Always know what customers are talking about
One tool that reads every conversation, replaces quarterly surveys, analyst hours, and the guesswork in between.
Catch issues long before they rise
Volume and score in one view, always current
Trend direction visible at a glance, per topic
Sort by growth, score, or volume
Watch what matters, let Siena do the tagging
Topics come from what customers actually say
Taxonomy stays current as conversations evolve
Every topic links directly to its source conversations
Ask Siena anything
From trends to decisions in one conversation
The kind of clarity that used to require a whole analytics team. Now it's just a question away.
REVENUE OPPORTUNITY
What are customers asking for that we haven't built yet?
Revenue leak
Where are we losing the most money to refunds right now?
SENTIMENT SHIFT
What changed in customer feedback after our last update?
COMPETITIVE THREAT
What do customers say when they mention switching?
🎨 More colors across product families. 120+ conversations reveal customers are buying into sets. When pants launch in Sage Heather, but the matching tunic doesn't follow, they notice.
Your most loyal customers are already telling you what to buy next. Start with navy and charcoal. They named the sets they want to complete.
STAY AHEAD
Intelligence on your schedule, wherever your team works
Recurring briefs
Pick any question and set a cadence. Ask Siena tracks it and delivers a full brief with trend shifts, volume changes, and source conversations.
Ask me anything
Packaging complaints
1,206 Conversations • 99% CXP Score
Order shipping issues
127 mentions
68%
Delivered where it matters
The right people get the right context, without ever opening a report. Send it to Slack, email, or both.
What Topics Explorer replaces
Every conversation your brand has ever had contains patterns worth acting on. Topics Explorer is the first time you can actually see them.
Before
Manual agent tagging, inconsistent by design
Days of exports and spreadsheets for one answer
Keyword searches to find what caused a spike
Sentiment requires a separate paid tool
VoC tools built on surveys, not support data
With Siena
Every conversation categorized automatically
Instantly surface insights with Ask Siena
Click any trend point, see the conversations behind it
Sentiment shifts visible across every category
Built from every conversation, no surveys needed
