The knowledge layer your brand runs on
Siena Docs is one home for everything your team knows. Every page you have makes your whole operation smarter.
Shopify
Verified
Brand Voice Playbook
internal playbook
Lead with the solution. Offer the refund and the exchange together in one reply.
Doc#123
Verified
Refund & Returns Policy
Policy Document
Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.
Verified
Sizing & Fit Guide
data table (size/SKU)
S / M / L / XL — chest 38–46". Heather Grey, Black, Forest. Restock ETA: Aug 14.
Doc#123
Verified
Hi, I ordered the Signature Hoodie last week and the grey looks much darker in person than online. Can I exchange it for the heather, or get a refund?
Doc#123
Pending
Customer Conversations
Hi there! Since your order shipped 12 days ago, you're within our 30-day window. I can refund you now, or send a free label to swap for a different color — your call.
The color of this hoodie is not what I expected, am I eligible for a refund?
Pending
help.brand.com
Docs
Getting Started
Returns and Shipping
Shopify refund policy
Exchange process
Damaged items
Internal Ops
Skills
Agent Persona
Color & Sizing
Refund & Returns Policy
Customers can request a refund within 30 days of purchase. Refunds are processed within 3–5 business days of the returned item arriving at our warehouse.
Items must be unworn, unwashed, and in original packaging. Final-sale and
personalized items are not eligible.
Verified
Document usage
23 Cited
61
Views
12
Agents
Siena Docs
● 118 verified · 7 in review
Tone of Voice
Lead with the solution. Offer the refund and the exchange together in one reply.
Doc#123
Owner
Verified
Brand Policies
Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.
Verified
Owner
Color & Sizing
Heather tones may appear lighter in product photos. Free color exchanges within the return window.
Pending
Owner
Refunds & Exchanges
Send a prepaid label for color swaps. No restocking fee on first exchange
Doc#033
Owner
Verified
knowledge foundation
One home for everything your team knows.
A clean structure for every workflow, playbook, and policy your team runs on. Keep it internal, or publish a branded help center on your own subdomain.
Internal wiki and public help center in one place
Every page has an owner and a review cycle
Native analytics across every page and space
your criteria. scored always in sync
Change it once. Your whole operation moves with it.
Tell Siena what changed and every page that mentions it updates together. Your public help center, your internal docs, and what your agent tells customers all stay current from one conversation.
Returns Policy
…within 30 days of the original purchase…
…within 60 days of the original purchase…
Accept
Returns SOP
…within 30 days of the original purchase…
…within 60 days of the original purchase…
Accept
what changes
Your knowledge base, finally built for your agent.
Traditional knowledge tools were built for humans to read and agents to ignore. Siena Docs serves both, from one living system.
Ask Siena inside Docs
Draft, edit, and maintain any page agentically, without leaving your knowledge base.
Siena Docs
Return Policy
Heather tones may appear lighter in product photos. Free color exchanges within the return window.
Doc#123
Verified
Exchange Process
Customers may exchange for size or color as main reason with 54% probability, after that sizing
Doc#123
Verified
Updating:
3 Docs
Approve 3 Updates
Analytics
Know exactly which knowledge drives your agent's answers and which goes unused.
Brand Policies
Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.
Verified
•
Document usage
23 Cited
61
Views
12
Agents
MCP Connection
Your knowledge base follows your team wherever they work.
Skills
The same page your team reads becomes the playbook your agent runs.
Return Policy
Heather tones may appear lighter in product photos. Free color exchanges within the return window.
Doc#123
Verified
Refund Timeline
Heather tones may appear lighter in product photos. Free color exchanges within the return window.
Doc#123
Verified
Process a Return
Confirm order is within the 30-day window
Offer exchange or refund
Send prepaid label · log reason
Used 4 times this month
Verified and live
Your knowledge base, finally built for your agent.
Traditional knowledge tools were built for humans to read and agents to ignore. Siena Docs serves both, from one living system.
Before
Manual article writing, hours per piece
Duplicate articles accumulate over time
Agents give inconsistent answers from contradictory sources
Internal notes leak into customer-facing content
Separate tools for knowledge management and your agent
With Siena
Any source → structured article in under a minute
Every new page checked for duplicates automatically
One source of truth, consistent answers every time
Internal content stays internal, automatically
One system: knowledge base, help center, and agent knowledge source
