The OS for your brand's knowledge

Siena Docs is one home for everything your team knows. Every page you have makes your whole operation smarter.

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Shopify

Verified

Brand Voice Playbook

internal playbook

Lead with the solution. Offer the refund and the exchange together in one reply.

Verified

Refund & Returns Policy

Policy Document

Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.

Verified

Sizing & Fit Guide

data table (size/SKU)

S / M / L / XL — chest 38–46". Heather Grey, Black, Forest. Restock ETA: Aug 14.

Verified



Mail

Hi, I ordered the Signature Hoodie last week and the grey looks much darker in person than online. Can I exchange it for the heather, or get a refund?

Pending

Customer Conversations

Hi there! Since your order shipped 12 days ago, you're within our 30-day window. I can refund you now, or send a free label to swap for a different color — your call.

The color of this hoodie is not what I expected, am I eligible for a refund?

Pending

help.brand.com





Docs

Getting Started

Returns and Shipping



Shopify refund policy



Exchange process



Damaged items

Internal Ops

Skills

Agent Persona

Color & Sizing

Refund & Returns Policy

Customers can request a refund within 30 days of purchase. Refunds are processed within 3–5 business days of the returned item arriving at our warehouse.

Items must be unworn, unwashed, and in original packaging. Final-sale and

personalized items are not eligible.

Verified

updated: 2 days ago

2 days ago

Document usage

23 Cited

Views

Agents

● 118 verified · 7 in review

Tone of Voice
Lead with the solution. Offer the refund and the exchange together in one reply.
Verified
Brand Policies
Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.
Verified
Color & Sizing
Heather tones may appear lighter in product photos. Free color exchanges within the return window.
Pending
Refunds & Exchanges
Send a prepaid label for color swaps. No restocking fee on first exchange
Verified

knowledge foundation

One home for everything your team knows.

A clean structure for every workflow, playbook, and policy your team runs on. Keep it internal, or publish a branded help center on your own subdomain.

Internal wiki and public help center in one place

Every page has an owner and a review cycle

Native analytics across every page and space

your criteria. scored always in sync

Change it once. Your whole operation moves with it.

Tell Siena what changed and every page that mentions it updates together. Your public help center, your internal docs, and what your agent tells customers all stay current from one conversation.

"We're extending returns from 30 to 60 days for the holidays. Update everywhere."

3 docs found

Diffs proposed:

"We're extending returns from 30 to 60 days for the holidays. Update everywhere."

3 docs found

Diffs proposed:

"We're extending returns from 30 to 60 days for the holidays. Update everywhere."

3 docs found

Diffs proposed:

Returns Journey

…within 30 days of the original purchase…

…within 45 days of the original purchase…



Returns Policy

…within 30 days of the original purchase…

…within 60 days of the original purchase…



Returns SOP

…within 30 days of the original purchase…

…within 60 days of the original purchase…



Returns Journey



…within 30 days of the original purchase…

…within 60 days of the original purchase…

what changes

Built for the way modern brands actually work.

Traditional knowledge tools were built for humans to read and agents to ignore. Siena Docs serves both, from one living system.

Ask Siena inside Docs

Draft, edit, and maintain any page agentically, without leaving your knowledge base.

Return Policy

Heather tones may appear lighter in product photos. Free color exchanges within the return window.

Verified

Refund Timeline

Heather tones may appear lighter in product photos. Free color exchanges within the return window.

Verified

Exchange Process

Customers may exchange for size or color as main reason with 54% probability, after that sizing

Verified

Exchange Process

Customers may exchange for size or color as main reason with 54% probability, after that sizing

Verified

Updating:

3 Docs

Approve 3 Updates

Analytics

Know exactly which knowledge drives your agent's answers and which goes unused.

Brand Policies

Refunds are processed within 3–5 business days. Requests must be made within 30 days of purchase.

Verified

•

Document usage

23 Cited

Views

Agents

MCP Connection

Your knowledge base follows your team wherever they work.

Skills

The same page your team reads becomes the playbook your agent runs.

Return Policy

Heather tones may appear lighter in product photos. Free color exchanges within the return window.

Verified

Refund Timeline

Heather tones may appear lighter in product photos. Free color exchanges within the return window.

Verified

Process a Return

Confirm order is within the 30-day window

Offer exchange or refund
Send prepaid label · log reason

Used 4 times this month

Verified and live

Your knowledge base, finally built for your agent.

Traditional knowledge tools were built for humans to read and agents to ignore. Siena Docs serves both, from one living system.

Before



Manual article writing, hours per piece



Duplicate articles accumulate over time



Agents give inconsistent answers from contradictory sources



Internal notes leak into customer-facing content



Separate tools for knowledge management and your agent

With Siena



Any source → structured article in under a minute



Every new page checked for duplicates automatically



One source of truth, consistent answers every time



Internal content stays internal, automatically



One system: knowledge base, help center, and agent knowledge source

Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.

Cate Marques

CXO

Read full story

Photo of Cate Marques, CXO at Terra Kaffe

FAQ

How is Siena Docs different from a standard help center tool? icon

A standard help center is built for customers to read. Siena Docs serves your customers, your internal team, and your agent from one system. Creating and maintaining content is fully agentic: Ask Siena imports from any live URL, proposes targeted edits as diffs you accept or reject, and runs as a skill inside any workflow. Every page connects directly to your Siena agent. What your team writes is what your agent knows.

Can we bring in content from a live website or existing documentation? icon

Yes. Give Ask Siena any live URL and it fetches the page, drafts a full structured article, and proposes it for review. Works for product pages, existing help content, or any public source you want to bring into your knowledge base.

Why not use Claude Code and GitHub for our knowledge base? icon

Siena Docs is built for the teams and AI that run a consumer brand: support, CX, product, and operations. Your public help center, your internal playbooks, and your agent's behavior all live and update in one place. No technical setup required. And if you already work out of Claude or another AI tool, the Siena MCP connects your entire knowledge base to it so you can search, edit, and publish pages without switching tools.

Do we still need Notion, Guru, or Google Docs? icon

Most teams that move their knowledge into Siena Docs stop needing the others. Your public help center, your internal wiki, and your agent's knowledge source all live in one place, updated together. The tools you were using before were not talking to each other or to your agent. Siena Docs is the one system that does all three.

Is Siena Docs included in my Siena plan? icon

Yes. Siena Docs is part of your Siena plan at no extra cost. Every page you write feeds directly into Siena Intelligence, so the more knowledge you put in, the smarter your whole operation gets.

See how fast-growing brands scale with Siena

Book a demo

See how fast-growing brands scale with Siena

Book a demo

See how fast-growing brands scale with Siena

Book a demo