Conversations
CX leaders on AI, in their own words
Full interviews and transcripts with the people running customer experience at consumer brands: how they adopted AI, the metrics they track, and what they learned along the way.
Kylah Field
· Spanx
Choosing an AI vendor by brand voice, the real work behind 50% automation, and why AI raised the bar for her human team too.
Brendan Gardner-Young
· Thrive Causemetics
Automating half of support volume with Siena, the metrics that actually matter, and why adopting AI is a lot like learning to paint.
Jessica Weiss
· Prose
Why personalized beauty makes support harder, the custom integration that made AI viable, and turning Ask Siena into a true CX analyst.
