Ask Siena
Your partner in
building agents
Ask Siena reads the context, knows how to build the agent, and does it so your team skips the learning curve. Bring the idea, it brings the skill.
Describe the work. Ask Siena does it.
An SOP, a transcript, a URL: whatever you've got. Ask Siena reads it and builds the agent, right in the same conversation.
Work through it together
Siena asks what it needs to know, confirms the edge cases, and shapes the plan with you before anything actually gets built.
Review and ship
Review what's ready to go, whether it's a journey, a policy, or a doc, then deploy it right in the same conversation.
One agent, every artifact
Creates the policy, doc, or whatever the job needs.
Grounded in your data
Built from conversations, order history, Shopify, and more.
Tested before it ships
Gets stress-tested against real scenarios before it ships.
Volume Analyst
Breaks down support volume by topic and channel
Built in
Opportunity Assessment
Ranks where to expand coverage and quality
Built in
Journey Builder
Turns an SOP into a working journey
Active
Coaching evidence
Enable as skill
skills library
Each skill is a specialist
Siena ships a library of skills ready on day one, or build your own.
Same job, same result every time
Ask Siena reads your question and picks the right skill
Turn any recurring process into a skill
The admin work, handled
Ask Siena runs your workspace
Every policy, doc, and task usually lives in a different tool. Siena keeps them all current from one conversation.
Docs created and updated: policies, playbooks, brand guidelines
Planner tasks managed without switching tools
One conversation updates your entire Siena workspace
docs
Return handling policy
Social Media DM & Comments policy
planner
Set up QA evals for return handling
matthew
Review bundle discount skill coverage
Ana
Your partner in understanding customers
From signal to decision
Customer intelligence turns what your customers are already telling you into a decision you can make today.
Signals surface the same day they emerge, ready to act on
Every insight is backed by the real conversations behind it
Teams move from noticing to deciding in the same sitting
What's trending well this week?
What do customers love about our products?
What's driving repeat orders?
Ask Siena
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Siena has been a huge win for our team. What used to take several hours now takes 10 minutes with Ask Siena.
Rebecca Blount
Director, Customer Experience & Fulfillment
I’ve wanted a tool like Ask Siena for many years now. It’s like a true CX analyst. It takes something that would have taken weeks and boils it down into something that can happen immediately.
Jessica Weiss
CX Lead Product Partner
We went from sinking hours of leadership time into the rabbit hole of extracting data. Now our team leads use their time to actually apply insights and coaching to the team.
Taryn Oubre
CX Senior Manager
Playbooks
Your recurring reports: built, scheduled, and delivered to your inboxes and Slack channels, by Ask Siena.
Executive Report
An overview of Siena's month over month performance across key metrics.
Shipping Report
Give logistics and CX leadership a data-backed view of which carriers are performing.
Testimonial Finder
Source testimonials and positive product feedback from your conversations and reviews.
Journey Review
Optimize your Journeys performance with actionable quality insights.
Product & Issue Intelligence
Fast view of which products are causing the most support issues for any team.
Quality Score
Track quality scores across all customer interactions over time.
Returns Driver
Evidence-based breakdown of what is driving returns across your product catalog.
Weekly Evals
Actionable weekly report giving stakeholders immediate visibility into CX quality.
Support Effort
Actionable ranking of products that drive support load, with attention to high-cost items.
Delight
Standout customer moments that show exceeded expectations and brand loyalty.
Product & Issue Intelligence
Fast view of which products are causing the most support issues for any team.
Automation Quality Review
Optimize your Siena Automation performance with actionable quality insights.
Where your team already is
Ask Siena lives in Slack
Answers, insights, and scheduled briefs: all in Slack, where your team already works.
Top drivers last week across 1,847 conversations:
@AskSiena in any channel: answers, quotes, and analysis in minutes.
Your team can now instantly access answers on their own.
Scheduled playbooks, delivered where your team can act on them.
Enterprise-grade safety
Trusted by some of the fastest-growing ecommerce and retail companies, Siena meets the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.
Compliances
Certified against SOC 2, GDPR, CPRA, and HIPAA standards.
AI guardrails
System-level and configurable boundaries on tone, topics, and actions.
SSO, roles, logs
SAML SSO, granular permissions, and a full trail of every action.
Dedicated support & SLA
A named success manager, hands-on onboarding, and an uptime SLA.
