True Sea Moss
Commerce moved to social
Buying behaviour shifted to Social, while CX operations stayed in email.
53%
of Gen Z discover products on Instagram + TikTok
72%
of Gen Z have bought directly inside a social app
$100B+
US social commerce in 2025
>2x
Social commerce growth, YoY (TikTok, US)
YOUR SOCIAL, COVERED
One agent for every conversation on Social
Reply to everything
that needs a response
Siena reads every comment and DM across organic and paid, classifies each one, and replies in your brand voice.
Bea
omg do you ship to canada??? 🥺
Responded by Siena
Yes! We ship everywhere across Canada, the US, and the EU 🌎
Facebook ads
Sam
Responded by Siena
Classifies and acts on every message
Fresh brand-voice replies, with customizable personas
Carries sensitive comments into DMs
Whenever I see a response, it feels like I’m the one who answered it. It sounds like me. It captured the voice, the brand message, even the way we want to make our customers feel.
Cher General
Social Media Manager at Eskiin
Protect your brand,
and your ad spend
Siena moderates comments on arrival, hiding spam and negativity so every impression works as hard as your budget.
Deleted by Siena
Hidden by Siena
Deleted by Siena
24/7 moderation across organic and paid
Clean comment sections under every post
Auto-hide, delete, or flag
One inbox for
every conversation
Social and CX conversations land in one place, with saved views and auto-assigning surfacing the messages that matter.
One unified inbox for comments, DMs, & support tickets
Context-aware assignment, so tickets route correctly
Customer profiles across the lifecycle of a purchase
Influencer partnerships,
with a human touch
The moment a high-profile influencer engages, Siena hands it to your team, so relationships get the attention they deserve.
Flagged for human review
@gaby
124K
followers
847
posts
Influencer detected
Follower thresholds set by your team
Custom workflows to handle micro-influencer requests
Build relationships that matter, with the time saved
Questions answered. Ask Siena knows your customers.
Ask about your data in plain language to get answers across every social and CX conversation at once, and take action.
Based on the data these are the most talked about products:
Mango Jelly
•
456 mentions
Gummies
•
421 mentions
Berries Jelly
•
332 mentions
*Across Instagram, Facebook, Email, CX data
Unified intelligence across every agent
Ask anything to build an instant report
One unified agent of record
Turns conversations
into checkouts
Siena carries a comment into a DM, answers the question, and drops the link, reaching customers ready to spend.
True Sea Moss
Comment-to-DM that closes the sale
Answers product questions, in-thread
Increase ROAS through proactive engagement
more in the box
Everything else that rounds it out
Unlimited pages & brands
True Sea Moss - US
Response Settings
Auto-reply
Active
Response rate
80%
Tone
Brand voice
True Sea Moss - EU
Other Supplements
Every account, brand, and region. Configure per page, or copy across all at once.
Per-channel personas
A distinct voice per channel, organic or paid.
FAQ
Enterprise-grade safety
Trusted by some of the fastest-growing ecommerce and retail companies, Siena meets the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.
AI & brand-safety guardrails
Follower thresholds, sensitive-topic rules, and approval gates keep every reply on-policy.
SSO, roles, audit logs
SAML SSO, granular permissions, and a full trail of every action your team and the agent take.
SOC 2 Type II compliant
Your data and your customers' data handled to enterprise security and privacy standards.
Dedicated support & SLA
A named success manager, hands-on onboarding, and priority response with an uptime SLA.
