Siena Insights, formerly Idiomatic
AI-driven sentiment analysis software
Understand your customer’s sentiment just like reading body language. Tailored for the nuances of different communication channels, it helps you uncover what your customers really feel.
Know when your strategy works
Monitor customer sentiment and easily see how product updates, marketing campaigns, or customer support strategies are driving improvements across key areas of your business.
Effortless sentiment analysis, powered by AI
Our AI automatically identifies and categorizes feedback from reviews, tickets, or social media, giving you clear sentiment insights to act on quickly. This saves your team valuable time, allowing them to focus on creating better customer experiences.
Stay informed with tailored reports
Effortlessly create custom reports to track customer sentiments and trends. Schedule and share insights directly from the dashboard via email, keeping your team informed and aligned.
See your sentimant data in your stack
...and many more
What our customers say
“Siena Insights gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews.”
Upwork
Customer Support Team
Siena AI agent
Insights is just the beginning
Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.
