Siena Insights, formerly Idiomatic
Customer feedback analytics
Stop sorting through feedback manually. Our AI does the heavy lifting, instantly analyzing surveys, reviews, and conversations to reveal trends and sentiment.
Uncover what drives customer feedback
Identify pain points, sentiment, and key drivers across every customer interaction. AI-powered analytics transform feedback from surveys, reviews, and support messages into clear and actionable insights.
Eliminate guesswork and time-consuming manual analysis to get a complete and data-driven view of the customer experience.
Smart categorization for clearer customer insights
Understand customer issues the way they express them. AI-powered categorization translates raw feedback into structured insights tailored to your business.
Summarized ticket trends, zero manual effort
Summaries highlight recurring themes across tickets, so you can focus on solving problems instead of sorting through data.
Segment users and discover key issues instantly
Use custom filters to track specific user segments and see which issues matter most to them. Get a clearer view of customer needs and priorities.
Uncover sentiment in every customer interaction
Quickly identify whether customer sentiment is positive, neutral, or negative to uncover trends and take action faster. Understand emotions at scale without any extra effort, so you can improve experiences with confidence.
Let customer words drive ticket prioritization
Critical issues surface instantly by analyzing real customer feedback. Tickets are routed and prioritized automatically, so urgent problems never get overlooked.
Siena AI agent
Insights is just the beginning
Take the next step with our AI agent that blends empathy and automation to deliver exceptional customer experiences at scale.
