See how Siena can transform your CX
We want to get to know you better! Our team is ready to guide you through how Siena can elevate your CSAT scores and streamline your operations, setting a new standard for your CX.
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What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
What millions of customers interacting with Siena say
I love the team here, Siena was so professional and fast. My favorite company!
Returns are not fun but this one was pretty smooth!
Extremely prompt response. Very friendly and helpful.
Listened to my concern and handled appropriately. 🥳
I love the team here, Siena was so professional and fast. My favorite company!
Returns are not fun but this one was pretty smooth!
Extremely prompt response. Very friendly and helpful.
Listened to my concern and handled appropriately. 🥳
Siena responded fast, and resolved my issue perfectly! 🤩
Can’t believe how easy it was to get my replacement. Thanks again.
Kitsch is personable with their customers. I'm VERY surprised!
Siena responded fast, and resolved my issue perfectly! 🤩
Can’t believe how easy it was to get my replacement. Thanks again.
Kitsch is personable with their customers. I'm VERY surprised!
4.81 Average CSAT score based on 50,000 customer satisfaction surveys
Expect a seamless start with Siena. Within the first week, you'll see live automations in action. The initial fortnight focuses on tailoring Siena to your brand's voice and service expectations. Post that, it's all about refining and upkeep. With your policies and guidelines in place, Siena scales effortlessly with your needs. Plus, deploying AI solutions for common queries like 'Where is my order?' or managing subscriptions is a matter of minutes, thanks to our intuitive no-code interface.
An automation is any response crafted by Siena's AI, designed to resolve customer issues with precision and understanding. Think of it as having an extra team member who's quick to grasp customer needs, minimizing the usual back-and-forth. Each of these AI-generated responses is counted as one automation for billing purposes, ensuring you only pay for the resolutions you need.
Certainly! Siena is reshaping customer experiences with fully autonomous agents, a bold new direction in CX. As pioneers in this space, we offer expert, hands-on guidance from day one. Starting with a personalized 60-minute onboarding session, our customer success team provides a strategic roadmap to kickstart your success. We'll assist in crafting your first 20 automations and offer continuous support throughout your journey. Plus, our partnerships with enablement specialists like PartnerHero and Aventus mean you can opt for full implementation and management. Reach out for a seamless transition to Empathic AI agents, backed by the first and most knowledgeable team in the business.
Siena's capabilities extend far beyond simple FAQ automation. With a single click, it integrates with help desks like Gorgias, Zendesk, Kustomer, Gladly, and Intercom, as well as ecommerce platforms like Shopify, Skio, Stay AI, Ordergroove, Smartrr, Recharge and Prive. Siena adeptly manages a variety of tasks autonomously—whether it's tracking orders, issuing replacements, updating shipping addresses, adjusting subscription frequencies, or managing pauses and skips in subscription services. To discover the full extent of Siena's skills, we invite you to book a demo with us.
No worries if you reach your automation cap sooner than expected. You have the flexibility to scale up your plan at any point during your subscription period, ensuring uninterrupted service and avoiding any overage fees.
If Siena encounters a question it doesn't have the answer to, it deftly hands off the ticket to your human team while preserving the customer experience. Plus, Siena is designed to learn from these human interactions. By observing the best responses from your agents, it continually enhances its knowledge base, so it can handle similar queries in the future. It's a collaborative approach that merges AI efficiency with human expertise.