Siena Order Tracking with Direct Carrier Connectivity

We've completely rebuilt how Siena tracks shipments.

Siena now includes native order tracking infrastructure with direct carrier connectivity built into the platform itself. Everything you need to track orders across thousands of carriers worldwide, included in your platform.

What Changed

Most platforms require you to integrate separate post-purchase tracking add-ons. You're managing another vendor relationship, another integration to maintain, another monthly bill.

We took a different approach.

Siena connects directly to thousands of carriers worldwide through native infrastructure. USPS, FedEx, UPS, DHL, regional providers—they're all covered. When a customer asks about their order, Siena pulls tracking information in seconds through direct carrier connections.

The result: instant tracking lookups, improved tracking accuracy, and a simpler tech stack.

Why This Matters

Your tech stack works best when it's streamlined.

Siena's native tracking infrastructure is built into the platform, maintained by us, and available to you automatically. Ask Siena to track an order. It works. That's it.

The Infrastructure Advantage

Here's what changes when tracking infrastructure is native instead of bolted on:

Speed: Direct carrier connections deliver responses in seconds.

Reliability: Streamlined infrastructure means consistent performance. When carrier APIs change, we handle it. When tracking formats shift, we adapt.

Coverage: Thousands of carriers worldwide, from major shipping companies to regional providers. One connection handles them all.

Cost: Included in your Siena platform.

But there's something bigger here.

Native infrastructure means we can build capabilities competitors can't match. Because we own the data pipeline, we can enable capabilities that go far beyond what traditional integrations allow.

What's Coming Next

This infrastructure enables capabilities that transform post-purchase experience from reactive support to proactive retention.

Proactive stuck package alerts that reach customers at the right moment. Delivery prediction intelligence that anticipates needs. Retention automation powered by logistics data.

We're turning logistics data into a retention engine.

Native infrastructure unlocks what's possible. You can predict patterns when you see the full data pipeline. You can automate experiences when you control the timing. You can proactively solve problems when you have real-time visibility.

Already Live

If you're already using order tracking with Siena, everything continues working exactly the same, but faster and more reliably.

Try asking Siena to track any order. You'll see the difference immediately.

Using Loop Order (Wonderment)? You can keep using the integration with Siena if you want. You also have the option to simplify your stack and let Siena handle tracking natively.

Ready to use: Siena Native order tracking is already enabled in your account. Your team can start using it immediately.

The Simplification Principle

The best infrastructure just works.

You expect your phone to connect to cell towers. You expect your email to route correctly. You expect AWS to keep your servers running.

That's the standard.

Order tracking should work the same way. It's table stakes for ecommerce customer service, which means it should be reliable, fast, and seamless.

Now it is.