Introducing Video
Siena brings the same intelligence to video that transformed how you handle images. Warranty claims, damage assessments, and product guidance are handled automatically.
Analyzing provided video
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video understanding for cx
Customers show, Siena resolves
Customers show you damaged products on video. Siena watches, understands, and resolves claims without your team ever pressing play.
Instant damage assessment
Automated claim decisions
Scale without adding headcount
When customers show instead of tell, Siena gets the full picture. Visual context means faster resolution and happier customers.
Product defect verification
Visual troubleshooting
Shipping damage evaluation
Every video ticket used to mean watching, pausing, screenshotting, and documenting. Siena handles all of it instantly so your team focuses on work that matters.
Hours saved per agent weekly
Faster ticket resolution
Higher team capacity
how it works
Video intelligence for customer service
Analyzing video
Recognizing brand, product, and model
Pulling info from the documentation
Checking video details
My espresso is coming out watery. Can you see what I'm doing wrong?
Capture
Customers send videos through Live Chat, Helpdesks or integrations like Hark. Siena picks them up automatically, no configuration needed.
Understand
Siena watches every frame and extracts what matters. Damaged products, missing parts, shipping issues, defects. Context your team would spend minutes gathering.
Resolve
Claims processed, tickets updated, customers answered. What used to take manual review now happens instantly, at any volume.
