Siena understands videos

Customers like to show you what they mean. Sometimes it's faster and clearer than typing it out. Siena now processes video attachments the same way she handles images and text, giving her richer visual context to help customers faster and more accurately.

What's New?

• Troubleshooting: Something not working as expected? Customers can show Siena the issue, and she diagnoses and takes action. She provides a solution, processes a return, or arranges a replacement.

• Warranty claims: Customers send a video showing the product concern, Siena verifies and processes the claim automatically.

• Product guidance and recommendations: Setup questions, how-to-use requests, styling advice, or pre-purchase product recommendations. Customers share a quick video and Siena walks them through it.

Why you'll love it?

Siena resolves more tickets automatically because she understands the visual context that would take paragraphs to describe. Your team handles fewer routine requests and can focus on the complex cases that truly need human expertise. Video works across all of Siena’s channels, works automatically with your existing automations and Knowledge base, scaling your entire operation. Learn more here.