Custom Siena Chat trigger

New Feature

Other

Oct 2, 2025

New Feature

Other

Oct 2, 2025

We added new ways that let you trigger Siena chat from any element on your website. Want an "Ask about this product" button on every PDP? A "Still need help?" link after your FAQ? A branded shopping agent launcher in your catalog? You can now build all of these.

This gives you complete flexibility to match your brand requirements—and opens up new placement options.

What you can build:

  • Branded support CTAs on landing pages that match your design system

  • Post-FAQ escalation triggers for customers who still need help

  • Product page help buttons that launch chat with pre-filled context about that item

  • Category-specific buttons for shipping, returns, or billing that pre-populate the conversation

  • Custom shopping agent launchers that start product discovery conversations