Price matching
CX Agent
Aug 5, 2025
Price matching action automatically handles customer requests for price adjustments when purchased items become available at lower prices within your store. Siena verifies purchase dates, calculates price differences, and processes partial refunds through Shopify without manual intervention.
Build customer trust and loyalty by ensuring customers receive the best value even when prices drop after purchase. Siena automatically checks eligibility windows, validates current product pricing, and maintains complete audit trails while reducing manual processing time for your support team.