Siena vs Gorgias
Save months before hitting Gorgias AI automation walls
Save months before hitting Gorgias AI automation walls
Save months before hitting Gorgias AI automation walls
Siena is what brands switch to when add-ons fall short. Specialized agents for support, sales and insights that work like magic.
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
How is Siena different from Gorgias?
| SIENA AI | GORGIAS AI SUITE | |
|---|---|---|
| Remembers every customer |  Each interaction builds memory, deepening relationships and surfacing insights | Customers repeat themselves, no business insights |
| Tailor tone and style | Multiple agent personas per channel with rich tone and style | Single agent persona with limited tone presets |
| AI-Native or Add-on? | AI-Native platform built from the ground up | Add-on to legacy ticketing system |
| Knowledge & Sources | Domain-level crawl, Google Docs & Sheets, unlimited sources | Manual sub-page entry only, capped at 10 URLs |
| Pre-launch testing | Inline playground with step-by-step reasoning for confident deployments | Basic test view with minimal reasoning trace |
| Configurable response time | Set custom delays per channel for natural conversation flow | Instant responses only |
| Flexible AI disclosure | Full control over AI disclosure | AI disclosure required, no flexibility |
| QA coverage | Evaluate 100% of your conversations against criteria you write in plain language | Lacks an integrated QA automation layer |
| Review management | Fully automates review moderation and responses | No moderation and responses, no automation |
| SIENA AI | GORGIAS AI SUITE | |
|---|---|---|
| Remembers every customer | Each interaction builds memory, deepening relationships and surfacing insights | Customers repeat themselves, no business insights |
| Tailor tone and style | Multiple agent personas per channel with rich tone and style | Single agent persona with limited tone presets |
| AI-Native or Add-on? | AI-Native platform built from the ground up | Add-on to legacy ticketing system |
| Knowledge & Sources | Domain-level crawl, Google Docs & Sheets, unlimited sources | Manual sub-page entry only, capped at 10 URLs |
| Pre-launch testing | Inline playground with step-by-step reasoning for confident deployments | Basic test view with minimal reasoning trace |
| Configurable response time | Set custom delays per channel for natural conversation flow | Instant responses only |
| Flexible AI disclosure | Full control over AI disclosure | AI disclosure required, no flexibility |
| QA coverage | Evaluate 100% of your conversations against criteria you write in plain language | Lacks an integrated QA automation layer |
| Review management | Fully automates review moderation and responses | No moderation and responses, no automation |
The intelligence layer for commerce
The commerce agent CX teams prefer
Frees your team from ticket firefighting to focus on strategic work
Handles complex customer needs in your brand's authentic voice
Absorbs growing customer volume with your existing team
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Review management on autopilot
Moderate reviews, respond at scale with your brand voice, and extract insights that inform product decisions.
Catches and moderates inappropriate reviews automatically
Boosts SEO and GEO with fresh, on-brand review responses
Frees your team to focus on critical recovery cases
chart-simple
Generate personalized review responses at scale
Kathy Simpson
Lynwood, WA
Great product!
Hey Kathy! So glad you liked it, here is a 10% discount for your next purchase
chart-simple
Automatic reviews moderation
chart-simple
Generate personalized review responses at scale
Kathy Simpson
Lynwood, WA
Great product!
Hey Kathy! So glad you liked it, here is a 10% discount for your next purchase
chart-simple
Automatic reviews moderation
Memory that makes CX magical
Connect every customer touchpoint into one continuous thread. Deliver personalized experience and extract insights that improve your operations.
Persistent context across all channels
Personalization based on full customer history
Surfaces customer feedback in real time so you can fix issues immediately
Has my sculpting shorts order shipped yet?
Just went out! You'll have it Friday.
Perfect! Hope XL fits, sometimes I need Large.
5 weeks later
Looking for those sculpting shorts in high-waisted.
We have those! You mentioned being between L and XL before. Which worked better?
XL was loose. L would be perfect!
Has my sculpting shorts order shipped yet?
Just went out! You'll have it Friday.
Perfect! Hope XL fits, sometimes I need Large.
5 weeks later
Looking for those sculpting shorts in high-waisted.
We have those! You mentioned being between L and XL before. Which worked better?
XL was loose. L would be perfect!
Shopping Agent that closes sales
Guide customers from product discovery to checkout with intelligent recommendations based on purchase history, conversation context, and real-time catalog data.
Provides expert product guidance and recommendations in real time
Works across on-site widgets, email, SMS, chat, and social media
Tracks revenue attribution from initial conversation through purchase
Voyager Tumbler - Signature
$37.99
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How does the leak-resistant lid prevent spills?
Can it keep drinks cold for over 24 hours?
How does the handle improve on-the-go usability?
What can I help you with?
Voyager Tumbler - Signature
$37.99
Add to cart
How does the leak-resistant lid prevent spills?
Can it keep drinks cold for over 24 hours?
How does the handle improve on-the-go usability?
What can I help you with?
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
%
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
98%
Faster response time
Faster response time
90%
Faster resolution time
Faster resolution time
+94.7%
Average CSAT
Average CSAT
FAQ
Join brands who switched from AI Add-ons to Siena
Join brands who switched from AI Add-ons to Siena
Join brands who switched from AI Add-ons to Siena
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