Siena vs Kustomer AI
Move from answering questions to making customers happy
Empathic AI CX agents designed for commerce
Siena is what ecommerce brands choose instead of generic support. Specialized agents for support, sales and insights that work like magic.
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
We chose Siena over the competition because it has real control over automations, the best admin UI, and it’s built for ecommerce. Our team now focuses on complex tickets while Siena covers 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
AI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.
Rachel Reid
CEO
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
There are so many Al tools popping up every day, but Siena Al consistently is leaps.
Cate Marquese
CXO
How is Siena different from Kustomer AI?
| SIENA AI | KUSTOMER AI SUITE | |
|---|---|---|
| Remembers every customer |  Each interaction builds memory, deepening relationships and surfacing insights | Customers repeat themselves with no business insights |
| Tailor tone and style | Multiple agent personas per channel with rich tone and style | Single tone across all channels, no customization |
| AI-Native or Add-on? | AI-Native platform built from the ground up | Bolt-on to legacy helpdesk, constrained by old architecture |
| Knowledge & Sources | Domain-level crawl, Google Docs & Sheets, unlimited sources | Only websites and help center articles |
| Pre-launch testing | Inline playground with step-by-step reasoning for confident deployments | Basic testing only, limited pre-launch QA |
| Configurable response time | Set custom delays per channel for natural conversation flow | Instant responses only, no pacing control |
| Flexible AI disclosure | Full control over AI disclosure | AI disclosure required, no flexibility |
| Channels | Chat, Email, SMS, WhatsApp, Instagram, Facebook, TikTok, Klaviyo, Yotpo, Okendo | Limited social channels, no marketing or reviews |
| Understands customer videos | Automatically understands video attachments showing product issues or questions | No automated video processing, agents must watch and document manually |
| Review management | Fully automates review moderation and responses | Manual moderation and responses, no automation |
| SIENA AI | KUSTOMER AI SUITE | |
|---|---|---|
| Remembers every customer | Each interaction builds memory, deepening relationships and surfacing insights | Customers repeat themselves with no business insights |
| Tailor tone and style | Multiple agent personas per channel with rich tone and style | Single tone across all channels, no customization |
| AI-Native or Add-on? | AI-Native platform built from the ground up | Bolt-on to legacy helpdesk, constrained by old architecture |
| Knowledge & Sources | Domain-level crawl, Google Docs & Sheets, unlimited sources | Only websites and help center articles |
| Pre-launch testing | Inline playground with step-by-step reasoning for confident deployments | Basic testing only, limited pre-launch QA |
| Configurable response time | Set custom delays per channel for natural conversation flow | Instant responses only, no pacing control |
| Flexible AI disclosure | Full control over AI disclosure | AI disclosure required, no flexibility |
| Channels | Chat, Email, SMS, WhatsApp, Instagram, Facebook, TikTok, Klaviyo, Yotpo, Okendo | Limited social channels, no marketing or reviews |
| Understands customer videos | Automatically understands video attachments showing product issues or questions | No automated video processing, agents must watch and document manually |
| Review management | Fully automates review moderation and responses | Manual moderation and responses, no automation |
The intelligence layer for commerce
The ecommerce agent CX teams choose
Shifts your team from reactive escalations to proactive strategy
Resolves complex ecommerce workflows in your brand's genuine voice
Manages increasing volume without expanding headcount
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Review management that runs itself
Filter reviews, reply at scale in your brand voice, and surface insights that guide product strategy.
Identifies and moderates reviews without manual review
Improves search visibility with consistent, on-brand responses
Enables your team to prioritize urgent reputation issues
chart-simple
Generate personalized review responses at scale
Kathy Simpson
Lynwood, WA
Great product!
Hey Kathy! So glad you liked it, here is a 10% discount for your next purchase
chart-simple
Automatic reviews moderation
chart-simple
Generate personalized review responses at scale
Kathy Simpson
Lynwood, WA
Great product!
Hey Kathy! So glad you liked it, here is a 10% discount for your next purchase
chart-simple
Automatic reviews moderation
Memory that transforms customer experience
Thread every customer interaction into one cohesive story. Enable personalized experiences and uncover insights that strengthen your operations.
Maintains conversation continuity across every touchpoint
Tailors responses using complete purchase and interaction history
Reveals customer insights instantly for immediate action
Has my sculpting shorts order shipped yet?
Just went out! You'll have it Friday.
Perfect! Hope XL fits, sometimes I need Large.
5 weeks later
Looking for those sculpting shorts in high-waisted.
We have those! You mentioned being between L and XL before. Which worked better?
XL was loose. L would be perfect!
Has my sculpting shorts order shipped yet?
Just went out! You'll have it Friday.
Perfect! Hope XL fits, sometimes I need Large.
5 weeks later
Looking for those sculpting shorts in high-waisted.
We have those! You mentioned being between L and XL before. Which worked better?
XL was loose. L would be perfect!
Shopping Agent that seals the deal
Move customers from discovery to completion with tailored recommendations driven by past purchases, dialogue history, and up-to-date catalog.
Delivers intelligent product recommendations during every interaction
Functions seamlessly across web, email, SMS, messaging, and social
Measures revenue impact from first engagement to final transaction
Voyager Tumbler - Signature
$37.99
Add to cart
How does the leak-resistant lid prevent spills?
Can it keep drinks cold for over 24 hours?
How does the handle improve on-the-go usability?
What can I help you with?
Voyager Tumbler - Signature
$37.99
Add to cart
How does the leak-resistant lid prevent spills?
Can it keep drinks cold for over 24 hours?
How does the handle improve on-the-go usability?
What can I help you with?
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.
No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?
Yes please! Appreciate it.
Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?
Omg yes! That sounds amazing.
%
Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.
98%
Faster response time
Faster response time
90%
Faster resolution time
Faster resolution time
+94.7%
Average CSAT
Average CSAT
Integrate with your existing stack
Custom Apps
FAQ
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.
Jeremy Thurswell
COO
With Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.
Paige Zachs
VP Supply Chain, Operations & Customer
If you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.
Todd Baxter
COO
As Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.
Andrew Jobson
Global Head of Customer Support
The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.
Jessica Weiss
CX Lead Product Partner
Siena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.
Beatriz Lopes
Head of Customer Experience
We chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.
Bryan Porter
Co-founder, Chief eCommerce Officer
Since implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.
Cate Marques
CXO
Sometimes I read Siena's responses and think, this is better than what I would have written myself.
Miles Johnson
Director of Customer Experience
When I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.
Mitch Ancellotti
Head of Operations
Join ecommerce brands who made the switch
Join ecommerce brands who made the switch
Join ecommerce brands who made the switch
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