Store Credit and Gift Cards with Rise.ai
CX Agent
Gift card and store credit questions usually wait for a person: someone looks up the balance, issues the credit and pastes the code back into the ticket. We connected Siena to Rise.ai so she does that work herself. She now checks balances, issues store credit, and creates or updates gift cards right in the conversation, within the limits you set.
What's New?
Store credit in the conversation: Siena reads a customer's store credit balance and when it expires, and adds credit for the amount your journey sets. A customer whose order arrived ten days late gets the credit and the confirmation in the same reply.
Gift cards created and managed: Siena creates a new gift card, which Rise.ai emails to the customer or Siena shares the code in her reply. She also tops up or corrects the balance on the card the customer names.
Answers for any gift card code: Customers send a code, and Siena replies with the balance, status, expiry and recent transactions. When a card is lost or stolen, she explains that disabling is permanent and turns it off once the customer agrees.
Why you'll love it?
Your customers get credit and gift card answers on the spot, in the same conversation where they raised the issue, on whatever channel they used. A late order or a missing item turns into goodwill right away, with the store credit or gift card your journey specifies.
You set the minimums, maximums and expiry dates, and decide whether Siena can reduce or disable a card. Requests above your limits go to your team with the full conversation, so your team spends its time on the cases that need a person.
