Rise.ai

Overview

Connect your Rise.ai account to Siena in minutes to resolve store credit and gift card requests right in the conversation. Once integrated, Siena will be able to:

• Check a customer's store credit balance and tell them when it expires

• Issue store credit for the amount your journey sets

• Create a new gift card, emailed by Rise.ai or shared as a code in the chat

• Look up any gift card by its code, with balance, status, expiry and recent transactions

• Top up or correct an existing gift card balance

• Disable a lost or stolen gift card once the customer confirms

Benefits

Store credit in the moment. An order arrives ten days late and the customer asks for something to make up for it. Siena adds the store credit your journey specifies to their Rise.ai account and confirms the amount in the reply. When they check their balance later, the new credit is already there, along with when it expires.

Gift cards for missing items. When an item doesn't arrive, the customer can choose a gift card for it rather than a replacement. Siena creates the card for the amount you set. Rise.ai emails it to the customer, or Siena shares the code right in the chat, whichever you prefer.

Every gift card question answered. Customers send a code, and Siena replies with the balance, status, expiry and recent transactions. It tops up or corrects the balance on the card the customer names. When a card is lost or stolen, Siena explains that disabling is permanent and turns it off once the customer agrees, or hands it to your team if you prefer a person does it.

Your limits, every time. You set the minimum and maximum for store credit, new gift cards and balance changes, plus expiry dates and whether Siena can reduce or disable a card. Siena issues exactly the amount your journey or policy states. Any request above your limits goes straight to your team with the full conversation.