ShipMonk

Overview

Connect your ShipMonk account to Siena in minutes to automate order management using live fulfillment data. Once integrated, Siena will be able to:

• Check order status and cancelability using ShipMonk as the source of truth

• Cancel orders automatically when ShipMonk confirms it is safe to do so

• Surface pre-order ship-date updates in real time

• Track processing stage from unpicked through to shipped

• Stay in sync with order status changes, shipments, and cancellations via webhooks

Benefits

Cancellations based on what's actually happening in the warehouse. Shopify's unfulfilled status doesn't tell you if an order is already being picked or loaded onto a truck. Siena checks ShipMonk directly before attempting a cancel, so customers get accurate answers instead of false confirmations on orders that are already too far along to stop.

Processing stage visibility beyond standard tracking. ShipMonk exposes exactly where an order is in the fulfillment pipeline: unpicked, ready, picked, awaiting carrier pickup, or shipped. Siena uses that granularity to give customers specific answers rather than a generic "in fulfillment" status that doesn't tell them anything useful.

Pre-order ship-date updates surfaced automatically. When a ship date shifts on a pre-order, ShipMonk pushes the update via webhook and Siena picks it up immediately. Customers asking about their pre-order get the current expected date with no manual checking required.

Real-time order context for every conversation. ShipMonk webhooks keep Siena current on order status changes, shipments, and cancellations as they happen. When a customer reaches out, Siena is already working with live fulfillment data rather than a snapshot from when the order was last synced.