Fulfil
Retrieve order details and process customer changes automatically.
E-commerce
Website
Overview
Connect your Fulfil ERP to Siena in minutes to give Siena instant access to order and customer data. Once integrated you will be able to:
Retrieve order information by email, order ID, or reference number
Cancel orders and remove specific line items automatically
Update shipping addresses on existing orders
Access complete customer order history and saved addresses
Benefits
Complete order visibility. Siena pulls order details directly from your Fulfil ERP — order status, line items, shipping information, and customer history — so every response includes accurate, real-time fulfillment data.
Automated order management. Customers cancel orders, update shipping addresses, or modify line items without agent intervention. Siena handles the request in Fulfil and confirms the change instantly.
Multi-order handling. When customers have multiple orders, Siena automatically asks which order they're inquiring about, then retrieves the specific information needed — no confusion, no back-and-forth.
Customer confirmation built-in. Sensitive actions like cancellations trigger automatic customer confirmation prompts, ensuring customers verify changes before Siena processes them in your Fulfil system.
