Prive
Handle subscription cancellations and product swaps automatically.
Subscriptions
Overview
Connect your Prive (now Recurly Commerce) account to Siena in minutes to automate subscription management. Once integrated you will be able to:
Cancel subscriptions automatically without manual processing
Update shipping addresses on existing subscriptions
Swap products within subscriptions based on customer preferences
Change shipment dates to match customer needs
Send orders immediately when customers request faster delivery
Benefits
Instant subscription cancellations. Customers cancel their subscription by simply asking — Siena processes it through Prive immediately and confirms the cancellation without any manual intervention from your team.
Flexible product swaps. Want a different product in your subscription? Siena swaps items within the subscription through Prive instantly, letting customers adjust their orders without starting from scratch.
Real-time delivery changes. Customers reschedule their next shipment or request immediate delivery, and Siena updates the order date in Prive automatically — giving customers complete control over their subscription timing.
Automatic address updates. Moving or shipping to a new location? Siena updates the shipping address in Prive immediately, ensuring future deliveries arrive at the right place without customers needing to log into a portal.
