Dixa
Connect your Dixa account to send, receive, and automate conversations using Siena.
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Overview
Connect your Dixa account to Siena in minutes to automate conversations across all your support channels. Once integrated Siena will be able to:
Automate ticket responses across email, chat, and other messaging channels
Reply to Dixa tickets directly in Siena without switching platforms
Connect multiple Dixa accounts to manage support for different brands
Sync conversation history and customer context automatically
Benefits
Seamless conversation sync. Every automated response Siena sends appears in your Dixa conversation history, keeping your team informed and maintaining a complete record of all customer interactions.
Unified ticket management. Siena pulls tickets from all your Dixa channels — phone, email, chat, social media, and messaging — into one view, letting you automate responses across every touchpoint without jumping between systems.
Direct response capability. Reply to Dixa tickets directly from Siena with full conversation context.
Multi-account support. Running multiple brands with separate Dixa accounts? Connect them all to Siena and manage automated customer service across your entire portfolio from a single platform.
