Klaviyo
Automate SMS responses to Klaviyo marketing campaigns.
Marketing & Comms
Website
Overview
Connect your Klaviyo account to Siena in minutes to turn marketing SMS replies into automated support conversations. Once integrated, Siena will be able to:
Respond automatically when customers reply to marketing messages with support questions
Handle subscription pause, cancellation, and modification requests instantly
Route complex conversations to your helpdesk when needed
Use Klaviyo's existing SMS infrastructure — no new phone numbers required
Benefits
Complete conversation context. Siena sees the full customer profile from Klaviyo — purchase history, subscription status, and past interactions — to deliver personalized responses. When a customer replies "cancel my subscription" to a billing reminder, Siena handles it immediately with all the context needed.
Zero-touch subscription management. Customers text requests to pause, skip, or cancel subscriptions and get instant confirmations. Siena processes the change and sends confirmation — no waiting, no back-and-forth, no frustrated customers wondering if their request went through.
No infrastructure changes needed. Siena uses your existing Klaviyo SMS setup — same phone numbers, same billing, same compliance. You manage everything from the Siena dashboard while SMS costs stay in your Klaviyo account where you already monitor them.
