Google Sheets

Overview

Connect your Google Sheets to Siena in minutes to use structured data as a knowledge source. Once integrated you will be able to:

• Give Siena access to pricing tables, SKU lists, and reference data in spreadsheets

• Let Siena pull specific details when handling customer inquiries

• Maintain accuracy with automatic syncing every seven days

• Select which spreadsheets inform responses across different channels

Benefits

Siena references your structured data directly. Connect the Google Sheets where you track product specifications, pricing tiers, inventory codes, or customer segments. Siena reads this tabular data and uses it when customers ask questions that require specific details. When someone needs pricing for bulk orders or wants to know if a SKU exists, Siena finds the answer in your spreadsheet instead of approximating.

Changes sync without manual updates. Google Sheets refresh every seven days automatically, so pricing adjustments or inventory updates flow through to customer conversations. Force an immediate sync after major changes to ensure Siena works with your latest data. Your team updates spreadsheets once and those values become available across all customer interactions.

Control which data informs responses. After connecting Google Sheets, decide which spreadsheets apply to which support channels. Use pricing tables for all conversations but limit internal tracking sheets to specific automations. Toggle any spreadsheet off temporarily while keeping your Google account connected, maintaining full control over what data Siena can reference.

Combines with documents and other sources. Google Sheets data works alongside everything else in Siena's knowledge — help articles, product catalogs, Google Docs, and website content. When responding to customers, Siena searches all connected sources at once to build complete answers, pulling structured data from spreadsheets and narrative content from documents as needed.