ShipBob
Manage ShipBob fulfillment operations and order issues automatically.
Shipping & Tracking
Website
Overview
Connect your ShipBob account to Siena in minutes to automate order management directly through your fulfillment partner. Once integrated, Siena will be able to:
Cancel orders and individual shipments when customers request it
Create replacement orders for damaged or lost items automatically
Retrieve live order tracking and full shipment timeline
Access detailed order info across multi-shipment orders
Stay in sync with fulfillment status via real-time ShipBob webhooks
Benefits
Complete order operations through your 3PL. Customers request cancellations, replacements, or want to know where their order is. Siena handles all of it through ShipBob directly, with no agent logging in, no ticket created, and no manual processing required. The resolution happens in the same conversation where the customer asked.
Replacement orders created in the same conversation. When a customer reports a damaged or lost item, Siena creates a replacement order in ShipBob immediately and confirms it on the spot. Customers get confirmation before the conversation ends, without waiting for an agent to manually process the reshipment.
Multi-shipment orders handled with precision. When an order ships in multiple packages, Siena can cancel individual shipments rather than the entire order. Customers can cancel one item without disrupting the rest of their order.
Real-time fulfillment context in every conversation. ShipBob webhooks keep Siena's order data current, so when a customer asks about their shipment, Siena responds with live status from your fulfillment center rather than stale data pulled from Shopify hours ago.
