Gorgias Helpdesk
Siena automates responses across every Gorgias channel.
Help Desk
Website
Overview
Connect your Gorgias account to Siena in minutes to automate support across every channel in your helpdesk. Once integrated you will be able to:
Automate responses across email, SMS, WhatsApp, Instagram, Facebook, Twitter, chat, and contact forms
Import your existing Gorgias macros to accelerate automation setup
Control which channels get automated and exclude specific email addresses
Access complete customer context for personalized responses
Benefits
Multi-channel automation from one integration. Siena handles tickets from email, SMS, social media DMs, chat, and contact forms — all through your Gorgias setup. Choose which channels get automated and Siena responds consistently across all of them. Your customers get fast, accurate answers regardless of how they reach you.
Import your macros to accelerate setup. Your Gorgias macros represent knowledge your team already uses daily. Siena imports macros automatically, turning your existing response templates into starting points for automation. You don't rebuild from scratch — you build on what already works.
Flexible automation control. Choose exactly which channels to automate, set a preferred email sender, and exclude specific receiving addresses from automation. Skip conversations where team members are mentioned to prevent double responses. Toggle automation on or off instantly when you need manual control during incidents or launches.
Complete customer context for every response. Siena accesses ticket history, customer profiles, and conversation data from Gorgias before responding. When a customer asks about their order or past issue, Siena sees the full context and delivers informed answers that feel personal and attentive.
