Smartrr
Increase retention through instant Smartrr subscription handling.
Subscriptions
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Overview
Connect your Smartrr account to Siena in minutes to increase retention and conversions for recurring payments through automated subscription management. Once integrated, Siena will be able to:
Cancel, pause, restart, or skip subscriptions based on customer requests
Update shipping addresses instantly without manual processing
Process subscription changes across any channel customers use
Offer alternatives the moment customers consider canceling
Benefits
Reduce churn through instant subscription management. The moment customers consider canceling, Siena offers alternatives — pause for a month, skip the next delivery, or restart a paused subscription. By removing friction and offering options immediately through Smartrr, more customers choose to modify rather than cancel, keeping your recurring revenue intact.
Address changes without agent involvement. Customers moving to new addresses don't need to log into a portal or wait for support. They tell Siena their new shipping address through any channel — email, chat, SMS — and Siena updates it in Smartrr immediately. The change processes during the conversation with instant confirmation.
Flexible subscription control on demand. Customers want to skip next month's shipment while on vacation, pause for a few months, or restart after pausing. Siena handles all subscription status changes through Smartrr's API instantly. No forms, no login, no delay — just immediate changes that match customer needs and keep subscriptions active.
Multi-channel subscription support. Customers reach you through email, SMS, chat, social media, or phone. Siena processes Smartrr subscription requests consistently across every channel. A customer texts "pause my subscription" and gets the same instant processing as someone who emails — reducing friction increases the likelihood they stay subscribed.
