AfterShip

Overview

Connect your AfterShip account to Siena in minutes to automate shipment tracking and returns-related customer conversations. You can connect AfterShip Tracking, AfterShip Returns, or both. Siena only uses the products you enable. Once integrated, Siena will be able to:

• Answer shipment tracking inquiries in real time using live AfterShip Tracking data

• Automatically detect carriers from tracking numbers and predict delivery dates

• Create, update, and retrack shipments when resolving customer messages

• Handle returns conversations using AfterShip Returns

• Connect multiple AfterShip accounts to a single Siena workspace

Benefits

WISMO resolved without agent involvement. When customers ask where their order is, Siena pulls live tracking data from AfterShip and responds immediately with carrier name, current status, and predicted delivery date. No ticket, no manual lookup, no waiting. The most common support question gets answered instantly, at any hour.

Automatic carrier detection and delivery predictions. Siena uses AfterShip's courier detection to identify the right carrier from a tracking number automatically, then requests estimated delivery date predictions before responding. Customers get accurate, specific answers rather than "please check with your carrier."

Returns handled in the same conversation. With AfterShip Returns connected, Siena handles returns-related questions the same way it handles tracking, pulling real data and resolving requests without routing to a human. Tracking and returns can be connected independently, so you automate exactly what you need.

One integration, multiple accounts. Connect multiple AfterShip accounts to a single Siena workspace, which is useful for brands managing more than one store or region through separate AfterShip instances. Each account is managed independently from your Siena App Store.