Zendesk

Overview

Connect your Zendesk account to Siena in minutes to automate support across every channel in your helpdesk. Once integrated you will be able to:

• Automate responses across email, SMS, WhatsApp, Instagram, Facebook, Twitter, chat, and web channels

• Set up the integration automatically — Siena creates all necessary webhooks and resources

• Work within your existing ticket statuses, tags, groups, and organizational structure

• Access complete customer history and custom fields to inform every response

Benefits

Multi-channel automation from one integration. Siena handles tickets from email, SMS, social media DMs, chat, and web forms — all through your Zendesk setup. Choose which channels get automated and Siena responds consistently across all of them. Your customers get fast, accurate answers regardless of how they reach you.

Zero technical configuration required. During setup, Siena automatically creates all webhooks, triggers, and resources needed in your Zendesk account. No manual API work, no developer time, no configuration files. The integration marks everything it creates with "Siena" so you know what's automated — just connect your account and you're running.

Adapts to your existing helpdesk structure. Siena works with your current ticket statuses, custom fields, tags, views, and agent groups. You don't restructure workflows, change how tickets route, or retrain your team on new processes. The integration fits into how you already operate, automating responses while respecting your helpdesk organization.

Complete customer context for every response. Siena reads ticket history, customer profiles, custom fields, and tags from Zendesk before responding. When a customer asks about their order, Siena sees past tickets, purchase history, and any notes your team added. Responses feel informed and personal because Siena has the same context your agents would use.