Shopify
Handle Shopify orders from inquiry to resolution automatically.
E-commerce
Website
Overview
Connect your Shopify store to Siena in minutes to automate order management and turn customer inquiries into instant resolutions. Once integrated, Siena will be able to:
Cancel orders, process refunds, and send replacements automatically
Edit orders, update shipping addresses, and change customer emails instantly
Handle price matching and adjustments when prices change
Access order history and customer data for personalized responses
Benefits
Complete order management without manual work. Customers request order cancellations, refunds, replacements, or address changes and Siena processes them instantly through Shopify. No ticket routing, no agent involvement, no waiting — just immediate resolution during the conversation with automatic confirmation.
Price protection increases customer loyalty. When your prices drop after purchase or customers find better deals elsewhere, Siena handles price adjustments automatically. Customers get the best value without filing claims or arguing with support, turning potential returns into positive experiences that build long-term loyalty.
Instant resolution for common order issues. Customers ask to change their shipping address, update their email, replace a damaged item, or cancel before fulfillment. Siena handles these requests immediately, keeping customers happy and reducing the volume of tickets your team needs to touch manually.
Personalized service using order context. Siena accesses order history, product information, and customer purchase patterns from Shopify to deliver informed responses. When customers ask about their order, they get answers based on their specific purchase details and history — creating experiences that feel personal and attentive.
