Kustomer ?

Overview

Connect your Kustomer account to Siena in minutes to automate support across every channel your customers use. Once integrated you will be able to:

• Automate conversations across email, SMS, WhatsApp, Instagram, Facebook, Twitter, and chat

• Access complete customer profiles and conversation history for context-aware responses

• Use the in-helpdesk copilot to draft replies and summarize conversations without leaving Kustomer

• Control which channels and conversation types get automated from a single dashboard

Benefits

Complete customer context. Siena reads your entire Kustomer workspace to deliver responses that feel informed and personal. Every answer draws from the complete customer journey, not just the current conversation.

True multi-channel automation. Customers reach you through email, SMS, Instagram DMs, Facebook messages, WhatsApp, Twitter, and chat. Siena handles all of them from your Kustomer integration, maintaining consistent responses and context regardless of which channel the customer chooses.

Flexible automation control. Choose exactly which channels to automate, set a preferred email sender, exclude specific receiving addresses, and skip conversations where agents are already assigned. Toggle automation on or off instantly when you need manual control during incidents or launches.

Agent copilot built into your helpdesk. Your team gets AI assistance without switching tools. The Siena copilot widget lives inside Kustomer's inbox, letting agents draft replies with custom instructions, summarize long conversation threads, and jump to the full conversation in Siena when needed — all without leaving their workflow.