Okendo
Manage Okendo reviews and loyalty inquiries automatically.
Reviews & Loyalty
Website
Overview
Connect your Okendo account to Siena in minutes to handle review management and loyalty program inquiries automatically. Once integrated you will be able to:
Moderate reviews based on your content standards and publish only what aligns with your brand
Reply to customer reviews with personalized messages that match your voice
Access customer loyalty program data including points, rewards, and tier status
Adjust loyalty points when situations call for it
Benefits
Automated review moderation. Siena evaluates every incoming review against the content guidelines you provide. Reviews that meet your standards get approved automatically, while ones with inappropriate language or irrelevant content get rejected. You decide which star ratings need moderation and what criteria matter — language tone, product relevance, or specific content flags.
Consistent review responses. Set which review types deserve replies — 5-star feedback, 3-star comments, or 1-star complaints — and define how Siena should respond to each. Siena writes responses that address the specific feedback customers share while staying true to your brand. Turn on selective engagement to skip generic reviews and focus replies on detailed product commentary that warrants acknowledgment.
Complete loyalty program visibility. When customers ask about their rewards status, Siena pulls their full loyalty profile from Okendo in real time. Current points balance, available rewards, tier information, and earning history appear instantly across any support channel. You can also build automations that let Siena grant points directly when customers face issues or when goodwill gestures make sense.
Review insights that improve service. Siena extracts key product feedback from customer reviews and stores it as contextual knowledge. When that same customer contacts support later, Siena already knows they mentioned sizing issues or loved a specific feature. This turns scattered review data into actionable customer intelligence that makes every future interaction more informed.
