Intercom
Connect your Intercom account to send, receive, and automate conversations using Siena.
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Overview
Connect your Intercom account to Siena in minutes to automate ticket responses across your entire customer base. Once integrated, Siena will be able to:
Reply to customer conversations automatically with full context from their history
Add tags, assign tickets, and manage conversations without manual intervention
Access complete customer data to inform every response
Benefits
Complete conversation context. Siena reads your entire Intercom workspace — customer profiles, past conversations, and ticket history — to deliver responses that feel personal and informed. No more asking customers to repeat themselves or searching through old tickets.
Zero-touch ticket resolution. Customers get accurate answers immediately without waiting for your team. Siena handles everything from simple questions to complex requests, tagging and routing conversations automatically when human input is needed.
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