Gladly
Automate Gladly conversations across all customer channels with Siena
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Overview
Connect your Gladly account to Siena in minutes to automate customer conversations across every channel. Once integrated you will be able to:
Automate responses with Siena across email, SMS, chat, Instagram, Facebook, WhatsApp, and more
Reply to Gladly conversations directly in Siena with full customer context
Connect multiple Gladly accounts to manage support across different brands
Maintain Gladly's lifelong conversation view with every automated response
Benefits
Lifelong conversation continuity. Siena sees the complete customer conversation history from Gladly — every interaction, every channel, every touchpoint — so responses feel like a natural continuation of an ongoing relationship, not a new ticket.
True omnichannel automation. Automate customer conversations across all Gladly channels — email, SMS, chat, social messaging, and voice — while maintaining the same personalized, context-rich experience customers expect from your brand.
Direct response from Siena. Handle Gladly conversations without leaving Siena. Your team gets full visibility into customer profiles, purchase history, and conversation threads while Siena resolves inquiries automatically.
Multi-account management. Running multiple brands with separate Gladly accounts? Connect them all to Siena and deliver consistent, automated customer service across your entire portfolio from one platform.
