Skio

Overview

Connect your Skio account to Siena in minutes to increase retention and conversions for recurring payments through automated subscription management. Once integrated you will be able to:

• Cancel, pause, restart, or skip subscriptions based on customer requests

• Swap products within existing subscriptions when customers want changes

• Update subscription frequency instantly without manual processing

• Add products to subscriptions as gifts or replacements for missing items

Benefits

Reduce churn through instant subscription management. The moment customers consider canceling, Siena offers alternatives — pause for a month, skip the next delivery, change frequency, or swap products. By removing friction and offering options immediately through Skio, more customers choose to modify rather than cancel, keeping your recurring revenue intact.

Product swaps without agent involvement. When customers want a different product in their subscription, Siena handles the swap through Skio's API. Customers describe what they want, Siena updates the subscription, and confirms the change — all without pulling an agent into the conversation or forcing customers through a portal.

Flexible frequency changes on demand. Customers realize they need deliveries every 6 weeks instead of monthly, or want to switch from quarterly to monthly. Siena updates subscription frequency in Skio immediately based on what customers request in plain language. No forms, no login, no delay — just instant changes that match customer needs.

Recovery through added value. When customers report missing items or issues with their order, Siena can add products to their next Skio subscription shipment as compensation. The recovery happens automatically through the conversation, turning a complaint into a resolved issue with added value that keeps subscribers active and increases lifetime value.