Loop Returns
Handle return requests and track return status automatically.
Returns
Website
Overview
Connect your Loop Returns account to Siena in minutes to automate the entire returns process across all channels. Once integrated, Siena will be able to:
Generate unique return links automatically for customer orders
Resend shipping labels instantly when customers need them
Cancel returns and process customer return requests
Track and report return status in real-time
Benefits
Automated return generation. When customers request a return, Siena automatically generates a unique Loop return link using their order details — no manual processing, no delays. If the order number isn't provided, Siena uses the most recent order and asks for the zip code.
Instant label delivery. Lost shipping label? Siena retrieves and resends it from Loop immediately. Customers get their return label in seconds without agent intervention.
Real-time return tracking. Customers ask "where's my return?" and Siena pulls the current status directly from Loop — whether it's been received, processed, and the outcome — giving customers complete visibility into their return.
Self-service cancellations. Customers change their mind about a return? Siena processes the cancellation through Loop automatically, updating the status and confirming with the customer instantly.
