Ordergroove
Process subscription updates and address changes instantly.
Subscriptions
Website
Overview
Connect your OrderGroove account to Siena in minutes to automate subscription management across all customer channels. Once integrated Siena will be able to:
Cancel and restart subscriptions automatically
Update shipping addresses on existing subscriptions
Change subscription delivery frequency based on customer needs
Handle subscription modifications without manual intervention
Benefits
Zero-friction subscription changes. Customers cancel, pause, or restart their subscriptions by simply asking — Siena processes the request through OrderGroove instantly and confirms the change without agent involvement.
Automatic address updates. Moving? Customers update their subscription shipping address directly through conversation. Siena changes it in OrderGroove immediately, ensuring the next delivery goes to the right place.
Flexible delivery schedules. Customers adjust how often they receive products — weekly, monthly, or any custom frequency — and Siena updates their OrderGroove subscription settings in real-time.
Self-service subscription management. Instead of logging into a portal or waiting for support, customers manage their entire subscription through natural conversation — making changes faster and reducing support volume.
