Rivo

Overview

Connect your Rivo account to Siena in minutes to automate loyalty support across every channel. Once integrated, Siena will be able to:

• Check a customer's points balance, VIP tier, and progress to the next tier instantly

• Explain a customer's points history, including manual adjustments and reversed redemptions

• List the reward catalogue and show exactly how many more points a customer needs for each reward

• Redeem rewards on a customer's behalf and return the discount code

• Credit or deduct loyalty points based on customer requests or your policies

• Check a reward redemption's status, including refunded, revoked, or expired codes

Benefits

Answers built on real Rivo data. Siena reads a customer's live points balance, VIP tier, and rewards history straight from Rivo, so every answer reflects their account at that exact moment. No invented numbers or guessed events, only what Rivo actually returns.

Rewards redeemed without a ticket. When a customer wants to cash out points, Siena checks the catalogue, confirms the balance covers the cost, and issues the discount code directly in the conversation. If a customer can't quite afford a reward, Siena names the exact shortfall and offers what they can redeem right now.

Protection against double-spending. Before redeeming a reward, Siena checks whether an unused code already exists for it and returns that one instead of spending points twice. Refunded or revoked codes are never presented as valid, so customers don't hit a discount that silently fails at checkout.

Identity resolved through Shopify, not guesswork. Siena matches a conversation to the right Rivo profile through your connected Shopify store, and can support multiple Rivo shops under one organization. When a brand-new customer hasn't synced to Rivo yet, Siena says so rather than reporting they're not enrolled.