Yotpo
Automate review moderation, responses, and loyalty inquiries.
Reviews & Loyalty
Website
Overview
Connect your Yotpo account to Siena in minutes to automate review management and loyalty program support. Once integrated, Siena will be able to:
Automatically moderate and approve or reject reviews based on your brand guidelines
Respond to customer reviews with personalized, on-brand messages
Answer loyalty program questions about points, rewards, and transaction history
Benefits
Review moderation that follows your rules. Siena reads each new review against your brand guidelines and automatically approves reviews that meet your criteria or rejects ones that don't. You control which star ratings get moderated and define exactly what language, relevance, or content standards matter to your brand — Siena handles the rest.
On-brand responses without the manual work. Choose which review types get responses — positive, neutral, or negative — and provide tone guidance for each. Siena generates personalized replies that maintain your brand voice and address specific customer feedback. Use selective engagement to respond only when reviews contain meaningful product commentary, skipping generic praise.
Instant loyalty program support. Customers ask about points balance, available rewards, tier status, and transaction history through any channel. Siena retrieves their complete loyalty profile from Yotpo and answers immediately. Through automations, Siena can also grant points when appropriate, turning loyalty inquiries into resolved conversations without agent involvement.
