Google Docs

Overview

Connect your Google Docs to Siena in minutes to use your internal documentation as a knowledge source. Once integrated you will be able to:

• Give Siena access to product details, policies, and procedures stored in Google Docs

• Let Siena reference accurate information when responding to customers

• Keep knowledge current with automatic syncing every seven days

• Control which documentation Siena can access for different channels

Benefits

Siena learns from your actual documentation. Connect the Google Docs where you already store product specs, return policies, shipping procedures, and business information. Siena reads this content and uses it to answer customer questions accurately. When customers ask about your 30-day return window or what materials a product contains, Siena pulls the answer directly from your documentation instead of guessing.

Documentation updates flow through automatically. Google Docs sync every seven days, so when you update a policy or change product information, Siena picks up those changes without manual intervention. You can also force a sync immediately after critical updates. Your team maintains documentation in one place and Siena always works with current information.

Choose what Siena can access. After connecting Google Docs, select which channels can reference which documents. Use product specs for all channels but keep internal procedures limited to specific workflows. Disable any document temporarily without disconnecting your entire Google account, giving you complete control over what information informs Siena's responses.

Works with your other knowledge sources. Google Docs content combines with everything else Siena knows — your help articles, product catalog, website pages, and uploaded files. When answering customers, Siena searches across all connected sources simultaneously to find the most relevant information, whether that lives in a Google Doc, your Shopify catalog, or your help center.